Sales Operations Analyst

Job Description:

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

Schedule: Fully on-site, Monday - Friday | 8:00 AM to 5:00 PM (hours may vary)

Sales Operations Analyst

Top Skills:

• Vendor management
• Business analysis
• Root cause analysis

Responsibilities:

Sales Operations & Enablement

• Support the end-to-end sales operations lifecycle, including pipeline management, forecasting, territory planning, and quota administration
• Partner with Sales, Marketing, Finance, and DA leadership to streamline processes and remove operational roadblocks
• Serve as a key point of contact for sales enablement tools, systems, and processes across the DA organization
• Assist in the development and execution of sales enablement programs, training materials, and onboarding resources to improve seller productivity and effectiveness
• Oversee call center customer service operations for assigned accounts

Data Analysis & Reporting

• Develop, maintain, and enhance dashboards, reports, and scorecards to provide actionable insights on sales performance, KPIs, Returns, and business trends
• Conduct deep-dive analyses to identify patterns, gaps, and opportunities within the sales funnel and revenue pipeline
• Translate complex data sets into clear, concise narratives and recommendations for senior leadership and stakeholders
• Monitor data integrity across CRM and related sales systems, ensuring accuracy and consistency of reporting

Process Improvement & Project Management

• Identify and lead continuous improvement initiatives that enhance the efficiency and scalability of sales operations processes
• Document standard operating procedures (SOPs) and best practices for key operational workflows
• Assist in managing cross-functional projects from initiation through completion, ensuring timely delivery and stakeholder alignment
• Support change management efforts related to system implementations, process redesigns, and organizational updates
• Identify and lead continuous improvement initiatives to reduce returns

CRM & Systems Administration

• Manage and maintain CRM platforms (e.g., Salesforce) including data hygiene, user support, and process configuration
• Collaborate with IT and systems teams to evaluate, implement, and optimize sales technology solutions
• Provide end-user training and support for sales tools and platforms

Stakeholder Collaboration & Communication

• Act as a liaison between the DA Sales team and internal operations, finance, Logistics and analytics functions
• Prepare and present operational updates, business reviews, and performance summaries to leadership
• Build strong working relationships with stakeholders at all levels of the organization to ensure alignment and effective execution

Requirements:

• Bachelor's degree in Business Administration, Business Operations, or a related field (Master's degree a plus)
• 5+ years of experience in Sales Operations, Business Operations, or a related analytical/operations role
• Strong proficiency in CRM platforms (Salesforce preferred) and sales enablement tools
• Advanced skills in Microsoft Excel and/or Google Sheets (pivot tables, VLOOKUP, complex formulas)
• Demonstrated ability to manage and analyze large datasets and translate findings into actionable business insights
• 3+ years of call center operations experience
• Proven project management skills with the ability to prioritize and manage multiple initiatives simultaneously
• Strong written and verbal communication skills with the ability to present to executive audiences

Preferred Skills:

• Experience working within a Decision Analytics, Data & Analytics, or Technology-driven organization
• Familiarity with SQL or other data querying languages
• Familiarity with data visualization tools such as Tableau, Power BI, or Looker
• Experience supporting sales and contact center operations
• Prior experience in a contractor or consulting capacity supporting large-scale enterprise organizations
• Familiarity with Agile or project management methodologies (e.g., Jira, Zendesk)

Staffmark talent working with this client receives competitive compensation and a great benefits package!

Employee Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off + More!

Click "Apply Now" to get started!

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.