Description
THE PURPOSE: This role exists to support the growth and operational excellence of True Religion’s international business by ensuring accurate, compliant, and timely execution of wholesale orders. The Sales Operations Associate – International plays a critical role in managing end-to-end order processing, maintaining data integrity, and driving cross-functional communication to achieve revenue targets. This position contributes directly to customer satisfaction, inventory optimization, and operational efficiency across global markets.
THE ROLE (what you are accountable for):
- Manage the end-to-end international order lifecycle from order entry through final shipment, ensuring accuracy, compliance, and adherence to deadlines.
- Maintain a high level of data integrity across systems to support forecasting, revenue targets, and reporting accuracy.
- Drive daily communication with international customers to address inventory needs, order status, and account maintenance.
- Partner closely with Sales to identify financial risks within the order base, including RTVs, cancellations, swaps, and defects, and support action plans to meet dilution targets.
- Oversee supply-and-demand matching across multiple virtual warehouses to maximize revenue opportunities and fulfillment rates.
- Collaborate with Planning to communicate inventory needs, identify discrepancies, and propose solutions to mitigate fulfillment risk.
- Ensure compliance with all customer-specific requirements, proactively identifying and quantifying risks as they arise.
- Prepare and distribute weekly reporting to cross-functional partners, supporting informed decision-making.
- Act as a key liaison with multiple distribution centers to ensure timely, compliant deliveries to international partners, department stores, and specialty boutiques.
- Manage customer portals, including PO uploads, PO reconciliation, ASN creation, box labeling, and related documentation.
- Process inventory transfers between warehouses, ensuring accurate system movement and documentation.
YOU ARE: You bring a strong combination of analytical rigor and operational execution. You are detail-oriented, highly organized, and comfortable managing multiple priorities in a fast-paced environment. You communicate clearly and confidently, work collaboratively across teams, and exercise sound judgment to solve problems and drive outcomes. You are both analytical and creative in your approach to data, processes, and continuous improvement.
REQUIRED MINIMUM EXPERIENCE
- 3+ years of experience in an operations or sales operations role supporting global or international markets
- Advanced Excel skills, including pivot tables, VLOOKUPs, formulas, and data analysis
- Proven experience managing end-to-end wholesale or retail order processes
- Strong understanding of EDI, retail and wholesale systems, allocation, and account management
- High attention to detail with strong organizational and time-management skills
- Ability to thrive in a deadline-driven, fast-paced environment
- Strong written and verbal communication skills
PREFERRED EXPERIENCE:
- Experience supporting or scaling an international business
- Full-cycle wholesale operations experience
- Experience running, comparing, and analyzing reports to support business decisions
- Familiarity with NuOrder or other wholesale B2B platforms
ADDITIONAL ROLE INFORMATION
- Compensation: The anticipated base salary range for this role is $30-$35/hour. This is a full-time, non-exempt position. This range represents the low and high ends of the expected base salary range for this role based on the applicable location. True Religion reasonably expects to pay within this range in compliance with all applicable federal, state, and local laws. Actual compensation will be determined based on factors including relevant experience, skills, knowledge, and internal equity.
- Perks: We offer a mix of benefits and perks to support our employees at work and beyond, including health benefits, a 401(k) with employer match, merchandise discounts, commuter benefits, wellness & employee assistance programs, and more.
- Work Model: This role is based in El Segundo, CA, and follows a hybrid work model, with an expectation of in-office presence on designated days to support collaboration and business needs.
- Employment Eligibility: Employment with True Religion is contingent upon meeting applicable employment eligibility requirements.