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Skills
- Building Systemsunmatched
- Continuous Improvementunmatched
- Customer Relationship Management (CRM)unmatched
- Data Qualityunmatched
- Detail Orientedunmatched
- Identify Issuesunmatched
- Operational Supportunmatched
- Progress Reportsunmatched
- Revenue Growthunmatched
- Salesunmatched
- Sales Operationsunmatched
- Sales Supportunmatched
- Service Level Agreement (SLA)unmatched
- Tactical Operationsunmatched
- Team Lead/Managerunmatched
- Team Playerunmatched
- Time Managementunmatched
Description
Join Amazon"s New Seller Recruitment (NSR) team as a Sales Operations Associate and play a critical role in the execution engine that keeps NSR"s seller journey running. Based in Costa Rica and reporting to the Sales Operations Specialist, you will execute the day-to-day tactical work streams - pipeline support, opportunity assignments, intake triage, and ARR-to-AGR handoffs - that directly support NSR"s recruit, launch, and grow mission across our US third-party (3P) business. This role is for a detail-oriented, process-driven operator who takes pride in accurate, efficient execution and thrives in a fast-paced, collaborative environment.
Key job responsibilities
Execute Tactical Work Streams: Own day-to-day execution of assigned work streams - including pipeline support, opportunity assignments, intake triage, ARR-to-AGR handoffs, and pipeline audits - with accuracy and speed.
Manage Intake Queue: Process Asana queue requests daily, routing tickets accurately and responding within established service level agreements (SLAs).
Support Pipeline Operations: Execute bulk pipeline moves, individual opportunity support requests, pipeline audits, and ad hoc cleanup tasks to maintain NSR"s pipeline hygiene standards.
Process Opportunity Assignments: Execute FR&D assignments, AGR assignments, and NSI+ opportunity creation accurately and on time.
Maintain Audit Standards: Complete CRB opportunity audits and ARR-to-AGR handoff audits, flagging discrepancies to the Sales Operations Specialist for resolution.
Identify and Surface Issues: Proactively flag patterns, blockers, or quality issues to the Sales Operations Specialist to support continuous improvement.
A day in the life
Your day starts with the Asana intake queue - reviewing new requests, routing them accurately, and beginning to execute against the morning"s priorities. Throughout the day, you"ll work through a variety of tactical assignments: processing pipeline support requests, executing FR&D and Account Growth Representative (AGR) assignments, completing CRB opportunity audits, and updating Account Recruitment Representative (ARR)-to-AGR handoff tasks. You"ll communicate regularly with your team lead to flag questions, report progress, and escalate any issues that require additional judgment. You"ll also connect directly with US-based Sales Ops team members as needed to clarify context or confirm priorities. By end of day, you will have processed dozens of requests accurately and on time - keeping NSR"s seller journey moving forward.
About the team
Sales Operations is the operational engine behind NSR"s recruit, launch, and grow mission - owning lead assignment, opportunity creation, Customer Relationship Management (CRM) data integrity, ARR-to-AGR handoffs, and pipeline hygiene across a 350+ person sales organization supporting $1.9B in Gross Merchandise Sales (GMS). Our team spans three functional areas - pre-launch seller support (ARR), post-launch seller support (AGR), and CRM/pipeline operations - and includes a tactical operations team in Costa Rica focused on the day-to-day execution that keeps the seller journey running. We are data-driven, seller-obsessed, and committed to building systems that scale.
Numbers & Facts
| Location | San Jose, CA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles