Sales Operations Coordinator

Sales Operations Coordinator

FLSA STATUS: Non-Exempt

Department: Sales

Supervisor: Inside Sales Manager

Direct Reports: None   

Position Summary

The Sales Operations Coordinator at The First Electronics Corporation (FEC) plays a vital role in our sales process by managing quotations from initial request to order entry. The key responsibilities include coordinating with internal teams to develop comprehensive quotes, delivering these quotes to customers, meticulously tracking their status, and accurately inputting confirmed orders into Epicor, our ERP system.

The Sales Operations Coordinator demands strong organizational and administrative skills, an eye for detail, and excellent communication abilities to effectively support the internal team and ensure a seamless flow from customer inquiry to fulfillment. 

Minimum Qualifications

Education: 

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in a related field (Business Administration, Sales, etc.) preferred. 

Experience: 

• 1-2 years of experience in an administrative support role, preferably within a sales or customer service environment.
• Experience with an ERP system is a plus.

Knowledge: 

• Working knowledge of Microsoft Excel is preferred.

Skills:

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Demonstrated accuracy in data entry.

Job Responsibilities

• Manage the quotation process, from receiving initial customer inquiries to final order entry in Epicor (ERP System).
• Collaborate with internal teams (Inside and Outside Sales, Engineering, Production Control, Customer Service) to gather necessary information for accurate quote preparation.
• Serve as central point of contact for internal sales-related administrative inquiries
• Generate and present accurate sales quotations to customers in a timely manner
• Track the status of submitted quotations, following up with customers as needed to progress opportunities.
• Maintain organized records of all quotations and order documentation.

Other responsibilities, initiatives and ad-hoc projects as required. 

Internal and External Relationships

Physical Requirements

  The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to occasionally lift or move up to 25 pounds. The noise level in the work environment is usually moderate typical of manufacturing.