Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, English Language, Interpersonal Skills, Japanese Language, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Organizational Skills, Problem Solving Skills, Sales, Sales Operations, Sales Support, Travel Industry, Travel Planning, Willing to Travel
- Position:Sales & Operations Coordinator (Full-time)
- Location: Torrance, California (On-site)
- Salary Range: DOE $42,000~$50,000 per year (Final salary will be determined based on experience and skills)
- Experience: 1-2 years of travel industry experience preferred, but we welcome candidates with strong potential!
Job Summary:
A leading Japanese travel agency is looking for a motivated, detail-oriented Sales & Operations Coordinator to join the team.
The role involves handling both outbound and inbound travel arrangements, as well as sales-related activities. The ideal candidate will support clients with travel planning, booking, and coordination while also engaging in customer-facing sales activities.
Key Responsibilities:
- Manage inbound and outbound travel arrangements for individual and corporate clients
- Handle travel bookings, reservations, and itinerary coordination
- Respond to customer inquiries and provide travel consultation/support
- Support sales activities including client communication and follow-ups
- Coordinate with vendors, airlines, and travel partners as needed
- Ensure smooth execution of travel services and high-quality customer experience
- Flexible Support: Perform other related duties and support various departments as needed to ensure the success of company projects.
Qualifications:
- Bilingual Proficiency: Professional fluency in both Japanese and English (Written and Verbal) is required.
- Communication Skills: Strong interpersonal skills with the ability to communicate effectively with local American vendors and Japanese clients.
- Attention to Detail: High level of accuracy in data entry and scheduling.
- Problem-Solving: Ability to think on your feet and handle unexpected changes or issues calmly and professionally.
- PC Skills: Proficient in Microsoft Office (Excel, Word, Outlook).
- Cultural Awareness: A deep understanding of Japanese hospitality (Omotenashi) and American business culture.
- Eligibility: Must have a valid work permit in the U.S. (Visa sponsorship is not available.)