Sales Operations Coordinator

Job Summary

Baldwin Hardware is 26 80-year-old leading brand in the luxury door hardware space primarily sold in showrooms and hardware specialists online at BaldwinHardware.com As one of the largest players in the industry, Baldwin Hardware presents a unique opportunity at the crossroads of High-End Design, Hardware, and the delicate balance between Function and Beauty. Our products are not just essential elements of interior spaces but also masterpieces that redefine the concept of luxury in the door hardware industry.

We have an exciting job opportunity to support the expanded Sales Operations team specifically to the Luxury business. This role requires analytical and data driven reporting as a primary focus to drive the support and expansion of this team. This reporting will be based heavily on Power BI and Excel and require the creation of customer and product segment-based reporting and analysis. The role will be supporting collaborative needs across departments, standardizing financial reporting, maintaining agency processes, and supporting the standardized display system and forecasting process. This role will be remote and would only require potential occasional travel.

Primary Duties and Responsibilities

(30%) National Account & Agency Support

• Commission processing both SACM & POS for agencies
• POS detail by Vendor & Agency (TND, Ferguson, etc.)
• Display ROI report
• Sales segment report for monthly Sales Review

(25%) Display Program Support

• Support Sales Analyst in regular maintenance and management of customer and team database
• Participate in regular display project review process and support movement through process

(20%) eCommerce & MAP Review

• Monitor automated price scraping reports and MAP email inquiries to identify and contact violators
• Support the communication of violation process, violation letters and do not sell notices
• Work with sales team to identify issues and bridge communication gaps to eCommerce customers
• Liaison to third party eCommerce firm to support marketplace disruption and communication as well

(15%) Programming & Tracking

• Support Sales Analyst in programs like PPP contracts, Forte programming and co-op reimbursement
• Assist in annual update and communication of agency contracts

(10%) SFDC Functional Support

• Baldwin lead for all maintenance and account updates needed
• Work with SFDC program and IT for updates and fixes as needed
• Coordinates all FG and employee purchase orders with Customer Service

Education and Experience Profile

• Secondary education in Business or related field preferred
• Education and/or professional experience with Power BI and similar analytical tools
• 1 - 2 years direct experience in sales or marketing
• A background including data mining and/or data management

Required Skills

• Business acumen and basic finance skills
• Strong computer skills in MS Word, Excel, and PowerPoint
• Strong leadership skills, including emotional intelligence and professional maturity
• Excellent communication and interpersonal skills and the ability to interact effectively with people at all levels of the organization

Work Environment:

• The work environment is primarily remote.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ASSA ABLOY is an Equal Employment Opportunity employer.

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