Sales Operations Coordinator - Miami, FL | Full-Time | On-Site

Health, Dental, Vision & Life Insurance — Employer Paid

We ship diesel engine parts to customers in over 180 countries from our Miami facility. Every day, hundreds of orders move through our warehouse — and this role is the engine that keeps them moving.

As our Sales Operations Coordinator you will own the entire post-sale process: making sure orders are processed correctly, shipments go out on time, and any exception — whether a carrier delay, a customs issue, or a documentation error — gets resolved before the customer ever feels it.

You will work closely with our Sales, Warehouse, Purchasing, and Accounting teams. You will have real ownership, real visibility, and real impact from day one.

• Manage the Open Sales Order Report daily and keep every order on track
• Monitor order status and proactively flag aging or at-risk shipments
• Resolve shipping, carrier, customs, and delivery exceptions — fast
• Coordinate with FedEx, UPS, DHL, and freight carriers to keep orders moving
• Maintain accurate order documentation across our ERP, CRM, and accounting systems
• Communicate proactively with customers when issues arise — own the resolution end to end
• Spot patterns in recurring problems and help us fix them permanently

WHAT SUCCESS LOOKS LIKE

• In-stock orders ship within 24 hours
• Shipping discrepancies are resolved within one business day
• Customers are always informed before they have to ask
• Sales can focus on selling because they know operations has it covered
• Documentation is always clean, complete, and accurate

HOW WE MEASURE IT

• Open order aging
• Shipping discrepancy resolution time
• Order accuracy rate
• Same-day execution performance
• On-time delivery (exception-based)
• Customer experience trend

WHAT WE ARE LOOKING FOR

Required

• 2+ years in operations, logistics, shipping, or order fulfillment
• Hands-on experience with FedEx, UPS, DHL, or freight carrier platforms
• Comfort working in ERP, CRM, or order management systems
• Sharp attention to detail — you catch things others miss
• Strong communicator who follows through, every time
• You solve problems on your own and don't wait to be told what to do
• College degree or equivalent professional experience
• Must pass a background check

Nice to Have

• Background in industrial, diesel, marine, automotive, or international e-commerce
• Experience with customs documentation or international freight
• Bilingual in English and Spanish

COMPENSATION & BENEFITS

• $50,000/year base salary
• Employer-paid health, dental, vision, and life insurance
• Monday through Friday, 8:00 AM to 5:00 PM — no weekends
• Paid time off and paid company holidays
• Access to a full benefits suite through TriNet
• A stable, long-term role inside a growing global company

OUR VALUES

Results-Oriented  |  Quality-Driven  |  Disciplined  |  Transparent  |  Accountable

If you take pride in getting things right, move with urgency, and want to be part of a team that ships to the world from Miami — we want to hear from you.