Sales Operations Coordinator
Full-Time - Hourly Position
Hybrid - 3 days in office (Mon-Wed) 2 days' work from home (Thurs-Fri)
La Brigade de Buyer is seeking a highly organized, detail-focused Sales Operations Coordinator who thrives in a fast-paced environment and enjoys being the operational backbone of a growing sales team. If you excel in order management, problem-solving, and delivering exceptional customer support, this role is for you. .
ROLE OVERVIEW
In this role, you will own the order lifecycle from start to finish—entering and managing orders in NetSuite, tracking inventory, coordinating fulfillment, flagging issues early, and ensuring customers receive accurate, timely information. You’ll also support new account setups, handle onboarding paperwork, and serve as a critical communication bridge between customers, sales teams, and operations. This role also includes invoicing, taking customer payments, and supporting AR follow-up for smaller accounts.
WHAT YOU’LL DO
- Enter and manage customer orders in NetSuite with accuracy and speed
- Oversee EDI flows for trading partners
- Monitor inventory levels, flag discrepancies, and escalate issues to your manager
- Troubleshoot order, inventory, and system-related problems and ensure timely resolution
- Coordinate fulfillment activity and communicate shipping updates to customers
- Manage backorders and communicate next steps and timelines to wholesale customers
- Set up new customer accounts and manage all required onboarding paperwork
- Enter new clients into NetSuite and ensure profiles are complete and accurate
- Partner with warehouse and operations teams to ensure orders ship on time
- Communicate with customers to take and confirm orders and shipment details
- Respond to inquiries, resolve complaints, and provide high-quality support via email and phone
- Collaborate closely with internal and external sales teams to ensure seamless service
- Process invoices and take customer payments using Authorize.net or similar tools
- Support basic AR follow-ups for smaller accounts (payment confirmation, status checks, etc.
WHAT YOU BRING
- 2+ years of order entry and PO management, sales operations, wholesale support, or related customer service experience
- Strong administrative, organizational, and time-management skills
- Ability to manage competing priorities and meet tight deadlines in a fast-paced environment
- Excellent professional communication skills and a customer-first mindset
- Proficiency in Microsoft Office
- NetSuite experience strongly preferred, or experience with a similar ERP system (required)
- SPS Commerce experience required
- Experience with Authorize.net or similar tools is a plus
- Experience working with high end retail stores and stores similar to TJ Max, Homegoods etc.
ABOUT YOU
You’re someone who notices issues before others do, flags what needs attention, escalates when appropriate, and takes pride in accuracy and follow-through. You enjoy bringing clarity to complex situations and keeping operations streamlined and efficient.
La Brigade de Buyer, Inc. is an Equal Opportunity Employer, maintains a drug-free workplace, and complies with ADA regulations as applicable.
Flexible work from home options available.