Position Overview:
The Sales Operations Coordinator (CRM & Data Governance) is responsible for ensuring the accuracy, completeness, and integrity of revenue-critical data across HubSpot and the AWS ACE portal. This role is a key driver of operational excellence within the sales organization, enabling visibility, forecasting accuracy, and alignment between sales, partner, and delivery teams.
This individual will own CRM hygiene, enforce data standards, and operationalize processes that ensure every opportunity is properly tracked from creation through close. The ideal candidate is highly detail-oriented, process-driven, and thrives in building structure within fast-growing environments.
Key Responsibilities:
CRM Data Management & Governance
- Data Integrity Ownership: Ensure completeness, accuracy, and consistency of all opportunity, account, and activity data within HubSpot, enforcing standardized data entry practices across the sales team
- Pipeline Hygiene Management: Proactively monitor and maintain pipeline quality, identifying gaps, inconsistencies, and stale opportunities to ensure reliable forecasting and reporting
- System Accountability: Establish and enforce data governance frameworks, ensuring 100% compliance with defined CRM standards and required fields
AWS ACE & Partner Operations
- ACE Lifecycle Management: Own the creation, maintenance, and progression of opportunities within the AWS ACE portal, ensuring alignment with HubSpot data and AWS partner requirements
- Deal Registration Accuracy: Ensure all ACE opportunities are properly submitted, updated, and closed in accordance with AWS guidelines and internal processes
- Cross-System Alignment: Maintain consistency between HubSpot and ACE, resolving discrepancies and ensuring synchronized reporting across systems
Operational Lifecycle Management
- Opportunity Flow Management: Oversee the end-to-end lifecycle of sales opportunities from creation through close, ensuring proper stage progression, documentation, and attribution
- Sales-to-Delivery Handoff Readiness: Validate data completeness and accuracy prior to handoff, ensuring delivery teams have the information needed for successful engagement kickoff
- Process Enforcement: Drive adherence to defined sales processes, ensuring consistent execution across all opportunities
Reporting & Forecasting Enablement
- Pipeline Visibility & Reporting: Maintain accurate and real-time reporting dashboards to support sales leadership in pipeline reviews, forecasting, and performance tracking
- Data-Driven Insights: Identify trends, risks, and opportunities within the pipeline through structured reporting and analysis
- Forecast Accuracy Support: Partner with sales leadership to ensure forecasts are grounded in clean, reliable data
Process Excellence & Continuous Improvement
- Workflow Optimization: Identify inefficiencies in sales operations workflows and implement improvements to streamline processes and reduce manual effort
- Standardization Initiatives: Develop and document scalable processes that improve data quality, system usage, and cross-functional alignment
- Tool Utilization: Maximize effectiveness of HubSpot and supporting tools through configuration improvements, automation, and best practices
What You’ll Gain:
Operational Impact
Play a critical role in enabling revenue growth by ensuring the integrity and reliability of the company’s core sales systems and data.
Cross-Functional Visibility
Work closely with sales, delivery, finance, and leadership teams to support the full lifecycle of customer engagement.
Systems Ownership
Gain deep expertise in HubSpot, AWS ACE, and sales operations best practices within a high-growth AWS consulting environment.
Process Leadership
Drive meaningful improvements in how the organization manages pipeline, forecasting, and partner engagement.
Qualifications:
Required Experience
- 3–6 years of experience in sales operations, revenue operations, or CRM administration
- Hands-on experience managing CRM systems (HubSpot strongly preferred)
- Experience working with AWS ACE or similar partner deal registration platforms
- Proven experience maintaining data quality, pipeline hygiene, and reporting accuracy
Technical Skills
- Strong proficiency in HubSpot (or similar CRM platforms)
- Experience building and maintaining reports and dashboards
- Familiarity with data governance practices and process documentation
- Proficiency in Microsoft Office or Google Workspace tools
Professional Skills
- Exceptional attention to detail and data accuracy
- Strong analytical and problem-solving skills
- Ability to enforce process standards while collaborating cross-functionally
- Excellent organizational and time management skills
Professional Attributes
- Detail-oriented and process-driven with a strong sense of ownership
- Proactive in identifying gaps and driving improvements
- Comfortable working in a fast-paced, evolving environment
- Collaborative team player aligned with a low-ego, high-performance culture
- Committed to operational excellence and continuous improvement
Preferred Qualifications
- Experience in AWS partner ecosystem or cloud consulting environments
- HubSpot certifications or CRM administration experience
- Familiarity with sales forecasting methodologies and revenue operations frameworks