Sales Operations II - AMZ19954.5

Employer: Amazon.com Services LLC

Position: Sales Operations II - AMZ19954.5

Location: Bellevue, WA

Multiple Positions Available:

1. Platform Ownership & Strategic Management Serves as the

Primary Technical Owner of Amazon Freight's Salesforce

instance Works on the full lifecycle of the CRM platform-from

business case development and functional design to UAT,

deployment, and post-launch support Utilizes project

management tools such as JIRA and Asana, following Agile

methodologies Evaluates emerging technologies and third-party

apps to provide strategic platform recommendations Identifies and

implements opportunities for platform optimization and scalability

2. System Design & Architecture Leads functional system design

and implementation on the Salesforce platform Translates

complex business requirements into scalable solutions and

configuration strategies Implement scalable solutions on

Salesforce platform to align with organizational goals using

advanced knowledge of Enterprise System Architecture.

3. Integration & Cross-functional Collaboration Enables crosssystem integrations using AWS products like AppFlow

Collaborates with business intelligence, marketing, and sales

operations teams Maintains data models and integration

frameworks to ensure seamless information flow

4. Security & Compliance Implements Amazon and Salesforce

security best practices Manages role-based access control

(RBAC), field-level security, and user permissions Configures

data visibility rules and enforces MFA, IP restrictions, and session

policies

5. Automation & Process Implementation Develops and maintains

complex Flow automations, validation rules, and approval

processes Automates lead routing, data quality checks, and

business workflows Ensures compliance with business logic and

platform data integrity

6. User Enablement & Governance Delivers clear documentation

including SOPs and training materials Conducts stakeholder

enablement sessions and change control communications Trains

users on core platform features and third-party tools such as

RingLead and ZoomInfo

7. Data Management & Analytics Builds dashboards and reports

to support real-time insights and operational reviews Uses SOQL

and SQL queries to identify trends, debug issues, and validate

data integrity Supports deployment cycles and ad hoc reporting

across systems

Domestic travel up to 5% to perform role responsibilities may be required.

(40 hours / week, 8:00am-5:00pm, Salary Range $117625 - $154100)

Amazon.com is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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