Welcome To The Traegerhood:
Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we've been revolutionizing outdoor cooking ever since. We're a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you're a team player who's dedicated to delivering top-quality results every day, then we want you to come cook with us!
Who we are:
Key Account Operations Managers are senior members of the Retail Operations team, responsible for owning the full operational relationship with Traeger's largest and most complex retail partners - including big-box and home improvement leaders like Home Depot, ACE Hardware, and Walmart. These accounts demand mastery of high-volume order environments, large-format store programs, and the rigorous compliance standards that come with operating at national scale. Key Account Operations Managers don't just execute - they lead. They set the operational strategy for their accounts, anticipate systemic risks, and drive cross-functional alignment to protect and grow Traeger's presence across thousands of store locations.
How You'll Help Us Win:
- Own end-to-end order execution for Traeger's largest retail accounts, managing high-volume PO flows with precision and strong EDI performance across thousands of store locations.
- Lead OTIF strategy for enterprise accounts, identifying systemic risks and driving cross-functional resolution before issues reach the floor - at a scale and speed that larger retailers demand.
- Serve as the primary operational lead and senior point of contact for key big-box retail partners, including Home Depot, Lowe's, and Walmart, building deep institutional knowledge of each account's programs, systems, and expectations.
- Navigate the operational complexity of large-format retail: seasonal resets, bay expansions, national promotions, and high-SKU assortments across diverse store footprints.
- Own vendor compliance at enterprise scale - managing intricate routing guides, packaging mandates, store-level delivery requirements, and retailer-specific compliance programs with zero margin for error.
- Drive chargeback reduction and deduction management for high-deduction accounts, building structured dispute workflows and partnering with Finance to protect gross margin.
- Partner with Sales leadership, Demand Planning, and Supply Chain to align large-account forecasts, seasonal buys, and promotional volume - ensuring supply can meet the scale of these commitments.
- Deliver executive-ready reporting on order performance, compliance scorecards, OTIF trends, and chargeback status to internal stakeholders and retail partners alike.
- Identify and lead operational improvement initiatives - from automating manual workflows to building scalable processes that can handle the complexity of a 2,000+ store rollout.
- Operate as a strategic partner to the Sales team, providing operational insight that supports account negotiations, program expansion, and retailer relationship health.
- Maintain flexibility to support account needs across time zones and retailer business cadences, including early-morning availability for East Coast retailer operations teams.
What You'll Need to Succeed:
- 5+ years of experience in retail account operations or order management, with direct experience supporting large-format or big-box retailers such as Home Depot, ACE Hardware, or Walmart.
- Proven ability to manage high-volume, high-complexity order environments - including multi-SKU assortments, national store programs, and peak-season surges.
- Deep familiarity with big-box retail operations: vendor portals (e.g., Retail Link, Supplier Hub), routing guides, store-level compliance requirements, and retailer scorecards.
- Strong chargeback management experience, including dispute workflows, root cause analysis, and deduction reduction strategy at meaningful scale.
- Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and large-dataset analysis; experience with BI or reporting tools is a plus.
- Experience with ERP and EDI systems in a high-volume retail supply chain environment.
- Exceptional organizational and prioritization skills - able to manage competing demands across multiple large accounts without losing precision or accountability.
- Strong communicator and cross-functional collaborator, comfortable presenting performance data and operational strategy to senior internal and external stakeholders.
Why You Will Love To Work Here:
- Be part of the most disruptive force in outdoor cooking
- Join a true team working towards a common goal
- Culture of risk-taking, innovation & quality
- So.Much.Food.
- Full medical/dental/vision packages to fit your needs
- 401K to help you plan for the future
- Tuition reimbursement
- Great discounts on all things Traeger
- Did we mention all the food?