Sales Operations Manager

We are recruiting for a Sales Operations Manager to lead sales support, customer support, order management, and sales operations functions for a growing technical products organization. This is an onsite role based in Richfield, OH, with close collaboration across Sales, Finance, Product, Marketing, IT, and executive leadership.

Responsibilities

• Lead and develop Sales Support, Customer Support, Order Management, and related operations teams

• Manage daily workflow, team coverage, reporting priorities, and department performance expectations

• Track KPIs, call center activity, sales support metrics, and operational performance data

• Oversee business systems including CPQ, CRM, customer support, and sales operations tools

• Partner with Finance on revenue forecasts, expense planning, sales compensation, and quarterly reporting

• Review order processing exceptions, sales compensation plans, and approval requests

• Support sales reporting, monthly estimates, forecasting, and business review preparation

• Improve processes through continuous improvement, cross-functional collaboration, and better use of systems

• Manage third-party vendor agreements, renewals, and operational software relationships

• Participate in sales meetings, OEM events, vendor shows, and business planning discussions

Qualifications

• Bachelor’s degree in Business, Finance, or a related field preferred; equivalent experience will be considered

• Leadership experience in sales operations, customer support, order management, or business operations

• Experience with Oracle CPQ or another configure-price-quote platform preferred

• Strong Microsoft Office skills, especially Excel, PowerPoint, Outlook, and Word

• Background working with CRM, reporting, forecasting, and customer support systems

• Strong planning, communication, problem-solving, and team leadership skills

• Comfortable working across departments to improve processes, resolve issues, and support growth