The Sales Operations Manager will perform an important function in designing, supporting, and scaling sales processes related to the inbound sales channel within our Company. The candidate in this role will be in charge of ensuring that our inbound sales processes run smoothly and maximize efficiency. This includes ensuring lead flow/routing is working properly, determining if the sales team is adequately staffed, and building scalable processes to enable growth within this high volume sales channel. Additionally, this role is responsible for reporting on various sales initiatives and performance on regular basis to maximize sales performance and revenue. This manager will also be providing analytical support and working with cross-functional teams including marketing, product, partner management, and revenue to carry forward business strategies and initiatives.
Main Responsibilities
Monitor sales processes that support inbound sales channel through Salesforce CRM, InsideSales.com Dialer Panel, and Compny proprietary systems
Ensure that sales funnel is running smoothly and that any breakage points are monitored and minimized
Develop processes to improve sales effectiveness in inbound channel via KPIs (close rates, contact rates, lead list penetration, etc.)
Ensure inbound staffing levels are adequate to meet the lead volume fed to the inbound sales team
Build and cohesively apply sales processes to other sales channels within Company (i.e. outbound, field)
Perform quantitative and qualitative analysis around various business subject matter, provide valuable data driven insight to facilitate business decision making
Assist with sales campaign strategy, implementation, and reporting for all major sales channels to boost growth for the business
Provide support on Salesforce.com usage and data integration
Identify business model improvement opportunities and actionable strategic initiatives through robust analytics, work independently and within the team to implement the initiatives
The Ideal Candidate
3 – 5 years’ experience in an analytical role, though not required, preferably in financial services
Salesforce.com and SQL experience required; InsideSales.com PowerDialer experience is a plus
Ability to solve business problems leveraging large amount of data, perform analysis using various methods/models
Ability to define, implement, improve and automate processes
Self-motivated with ability to define, structure and prioritize work for self and flexibility and capability to change priorities when circumstances dictate
Ability to adapt and work independently toward tight deadline in fast-paced work environment
Excellent computer skills, including MS Excel required
Great communication skills and ability to work in a team
Willingness and ability to learn
Bachelor’s degree in Business, Accounting, Finance, Economics or related field
Numbers & Facts
Location
Atlanta, Georgia
Skills
Accountingunmatched
Alliance/Partner Managementunmatched
Analysis Skillsunmatched
Business Growthunmatched
Business Modelunmatched
Business Skillsunmatched
Business Strategyunmatched
Channel Salesunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Cross-Functionalunmatched
Customer Relationship Management (CRM)unmatched
Data Analysisunmatched
Economicsunmatched
Establish Prioritiesunmatched
Financeunmatched
Marketingunmatched
Microsoft Excelunmatched
Operations Managementunmatched
Performance Managementunmatched
Performance Metricsunmatched
Problem Solving Skillsunmatched
Process Developmentunmatched
Process Improvementunmatched
Product Managementunmatched
Qualitative Analysisunmatched
Quantitative Analysisunmatched
Revenue Growthunmatched
Revenue Managementunmatched
Revenue/Sales Reportingunmatched
SQL (Structured Query Language)unmatched
Salesunmatched
Sales Campaignsunmatched
Sales Operationsunmatched
Sales Pipelineunmatched
Sales Strategyunmatched
Sales Supportunmatched
Salesforce.comunmatched
Scalable System Developmentunmatched
Strategic Planningunmatched
Team Playerunmatched
Time Managementunmatched
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