Analysis Skills, Business Operations, Business Practices, Communication Skills, Compensation and Benefits, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Analysis, Data Management, Data Processing, Database Administration, Detail Oriented, Direct Sales, Finance, Forecasting, Incentive Programs, Inside Sales, Lead Management, Leadership, Life Insurance, Marketing, Metrics, Onboarding, Operations, Operations Management, Performance Management, Performance Metrics, Pricing, Problem Solving Skills, Process Analysis, Process Improvement, Project/Program Management, Revenue/Sales Reporting, Sales, Sales Analysis, Sales Management, Sales Operations, Sales Strategy, Set Goals, Team Lead/Manager, Technical Research, Trend Analysis, Vendor/Supplier Relations, eCommerce
Commercial Sales Operations Manager
Location:
Peirce Phelps Headquarters
516 E Township Line Rd, Blue Bell, PA 19422
The Commercial Sales Operations Manager has a key role supporting growth and scale. This role works closely with sales management and leads the inside sales team by designing, implementing, and improving the processes involved with daily sales operations. As a Sales Operations Manager, you are responsible for ensuring the sales team has the resources and tools to complete their tasks and meet business goals. This involves analyzing data and metrics from sales activities and then translating that information into more streamlined and effective processes and databases for the sales team to utilize. This position is also responsible for automating repetitive tasks for the direct sales team, freeing up their time for increased client engagement. This position reports to the Commercial Sales Director.
Sales operations focus areas
Strategy: Optimizing sales process, data analysis, forecasting, goal setting, territory planning
Technology: Adapting and implementing CRM platform, communication management, app and database management, automating tasks
Operations: Product training, vendor contracts, hiring, onboarding, managing databases
Performance: Lead management, creating compensation plans, identifying KPIs, pricing management
People and Process: Team Leadership and Commercial business practices
The duties and responsibilities of a Sales Operations Manager
- Manage inside sales, processes, oversee related systems and procedures.
- Tracking, analyzing, and reporting on sales data to improve sales strategy efficiency.
- Using data to analyze customer trends.
- Researching new technologies and tools and implementing them for the team.
- Collaborating with various teams, such as the marketing department.
- Future - Managing CRM data and tools.
- Future - Overseeing new sales team members' onboarding and training.
- Other
Workplace skills
- Organization
- Project management
- Team management
- Problem-solving
- Attention to detail
- Leadership
- Communication and Collaboration
Requirements
- Proven experience in business operations, or a similar analytical role.
- Proficiency with CRM systems, and data analytics tools.
- BA/BS degree in business, finance, or a related field.
- Strong analytical capabilities, project management skills, and the ability to work cross-functionally.
About Us
Peirce-Phelps is dedicated to employing the best workforce in the industry, building strong relationships with our suppliers and helping our customers succeed. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our store locations to our e-Commerce and mobile platforms, our team has the tools to help you grow your career.
Find out more about Peirce-Phelps at www.peirce.com.
Why work with Peirce Phelps?
- Highly competitive pay
- Comprehensive benefits package
- Medical, dental, vision
- HSA available
- Wellness incentive program
- 401k w/ company match
- 3 weeks paid vacation
- 6 Sick days
- 9 Paid holidays + 2 floating holidays
- Short and long-term disability
- Life insurance
- Supplemental insurance available
- Tuition Reimbursement.
- Career growth and advancement opportunities.
Learn more about the history of Peirce Phelps HERE.
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- Do NOT contact us with unsolicited services or offers.