Sales Operations Manager

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies-ensuring our customers experience maximum uptime and performance every day.

At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding-but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Job Summary:

Under direct supervision of the Head of Sales. the Sales Operations Manager oversees the Bid Desk/RFP response, pricing, and service solutions (design) functions supporting the sales process from qualified prospect proposal inputs, service configuration. contracting to operations hand-off/onboarding. Responsibility for the team that manages all aspects of assigned pre-sales deal engagements to coordinate resources, gather supporting information, ensuring complete deal package submission, assist with activities across customer engagement to accelerate customer prospect to invoice lead-times. The expected contribution from the Manager will be to drive positive new customer experiences, effective use of Sales and Business Development time while aligning Burroughs' internal lines of business resources to effectively coordinate the activities of the team and Closed/Won deal hand-off to Operations.

Essential Functions/Key Responsibilities:

• Leads the Sales Operations Team including Inside Sales, Service Solutions, CRM application admin., and Bid Desk functions. Direct reports include Pricing Analyst, Inside Salesperson and Solutions Architect to support overall Sales objectives and goals.

• Supports all go-to-market sales team members, manages the new client Sales Engagement Process governance with the support of senior management.

• Oversee deal composition and agreement paperwork compliance, complete closed/won booking contract checklist management, and completes sales meeting minutes, action item tracker and sales division operational documentation as required.

• Coordinates and interfaces with Legal personnel to develop contracts, agreement drafting, and governance.

• Bid Desk works with Sales and the customer to gather site information, asset lists, operational supporting info, service desk call history file collection and use in Sales Process, fit & feasibility review & proposal creation.

• Build/Provide deal composition and contract summary with Sales to effectively hand-off to Activation and the PMO;

• Completes a summary of the services/product offering and company commitments in a supporting reference doc of the agreement, SLAs, technology types, service options, and initial timelines.

• Management of the customer engagement model, with fit & feasibility compliance within the sales process in partnership with the Sales and services design lead(s).

• Maintains within Bid Desk the customer pricing models, contracts, agreements in Teams share / SharePoint as exchanged during the sales engagement and deal progression.

• RFP Oversight - works closely with their team to coordinate, assign, seek team contribution, lead internal data collection and be responsible for the response drafting with Bid desk pricing, legal, field Ops. and partner contributors to deliver a successful bid response process with the Sale lead.

• Support service solution activities such as market research, sales strategy inputs (addressable market, CAGR, trends, etc.), competitive benchmark data collection, and capturing / qualifying Voice of Customer needs, competitive advantage research and collateral gathering with Sales engagement.

• Evaluates and identifies process improvement opportunities in the sales process, including creation of related workflow process diagrams for both internal and external use.

Knowledge, Skills and Abilities:

• This position requires a strong set of leadership, organizational and interpersonal skills.
• Responsible for a variety of administrative duties that require high attention to detail.
• Must be comfortable juggling multiple tasks, having outstanding communication and follow up skills, establishing priorities and meeting deadlines.
• A Good knowledge of MS Office skills including Word, PowerPoint and in particular Excel are required.
• A professional attitude and telephone manner is essential.
• Knowledge base that is technical in nature
• Understanding of basic IT or equipment technology concepts is a plus.

Physical Requirements and Working Conditions:

• Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise; with the opportunity to work from an adequate home office.
• Requires communications with department, sr. management personnel, and external customers.
• Work assignments at times are routine and repetitive; often provided with direction and instructions.
• Work has some stress due to imposed due dates of communications and/or material with external customers.
• Some physical effort required to remain in sitting position (or a stand-up workstation option can be made available) for prolonged periods while concentrating on work tasks.

Education and Experience:

• Requires a post-secondary level degree.
• Requires knowledge and progressive experience using MS Office Suite with Visio of a benefit.
• Requires 3 to 5 years of office environment working experience.

Other Duties:

• Monthly and Quarterly Sales group reporting and presentation content collection, development and preparation jointly with Sales leadership.
• Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.