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Skills
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Automationunmatched
- Business Developmentunmatched
- Continuous Improvementunmatched
- Cost Controlunmatched
- Customer Experienceunmatched
- Leadershipunmatched
- Metricsunmatched
- Operations Managementunmatched
- Operations Processesunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Process Improvementunmatched
- Product Managementunmatched
- Product/Service Launchunmatched
- Sales Operationsunmatched
- Standard Operating Procedures (SOP)unmatched
- Strategic Analysisunmatched
- Technical Leadershipunmatched
- Time Managementunmatched
- Vendor/Supplier Evaluationunmatched
Description
Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.
The Sales Operations Manager will be responsible for all aspects of product installation across NA as we continue to expand the business. The successful candidate will build and maintain strong relationships with internal and external partners - including service providers, host partners, technology and product management, and the local business development team. The individual must be both analytical and creative, seeking out ways to improve products, processes, and tools, and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.
Key job responsibilities
- Manage the end-to-end installation process for Hub products
- Execute service roll-out on-time
- Drive continuous improvement projects in installation processes, as well as cost reduction
- Monitor performance of service providers such as installation partners, and other service providers, and escalate issues as needed
- Lead and participate in comprehensive doc writing such as OP2, XBRs, strategic docs and analytical docs.
- Identify through analysis and execute on opportunities to improve customer experience and performance, including raising the bar for key metrics such as cycle time and vendor performance
- Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
- Identify and implement AI-driven solutions and automation to streamline manual, repetitive processes, reducing operational overhead and enabling the team to focus on higher-impact, strategic work
- Develop materials for service providers and host partners such as SOPs and training guides etc.
- Report on daily, weekly, monthly KPIs and projects to senior leadership
- Promote and develop an environment which is receptive and adaptable to business change
Numbers & Facts
| Location | Bellevue, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles