Sales Operations Specialist

Basic Qualifications

Bachelor’s Degree in Finance, Accounting or Business equivalent is required plus a minimum of 2 years of relevant experience, along with the following.  Due to the nature of work performed within our facilities, U.S. citizenship is required.  

• CRM proficiency - Experience with Microsoft Dynamics 365 or a comparable CRM platform is required
• Microsoft Office Suite - Proficient in Excel, Word, PowerPoint, and Power BI
• Communication - Excellent written and verbal communication skills, including strong phone etiquette and accurate data entry

• Organization - Strong time management and organizational skills with ability to manage multiple priorities simultaneously
• Self-motivated - Able to work independently with minimal day-to-day direction while contributing effectively to shared team goals
• Customer-focused mindset - Committed to delivering exceptional service to both internal teams and external customers
• Resilience & enthusiasm - Demonstrates perseverance and a positive attitude in a fast-paced environment
• Collaborative & independent thinking - Capable of working both autonomously and within a team, coordinating multiple activities at once
• AI-forward mindset - Actively seeks opportunities to apply AI and emerging tools for continuous improvement and innovation

Responsibilities for this Position

General Dynamics Mission Systems (GDMS), a market leader and technology innovator, is seeking a talented Sales Operations Specialist to join our team, focusing on maintaining and growing GDMS' customer base through exceptional support, engagement and customer intimacy. As a Sales Operations Specialist, your responsibilities will include, but are not limited to the following: Essential Job functions & Responsibilities:

• Build and maintain positive customer relationships supporting the Account Management and/Sales team
• Serve as the first point of contact for customer inquiries via phone and email, providing timely and professional support
• Triage and route a high volume of customer inquiries to the appropriate individuals or teams for follow up
• Leverage CRM to create opportunities and generate accurate, timely quotes in support of sales activities
• Ensure data integrity by consistently maintaining and updating customer records within CRM
• Assist in the preparation of sales reports, performance metrics, and ad hoc analyses using CRM and other reporting tools
• Collaborate cross-functionally with Contracts, Order Management, and Finance departments to support customer order fulfillment
• Maintain up-to-date knowledge of company products, pricing, promotions, and internal procedures
• Support sales/marketing collateral and loaner provision process, as required.
• Proactively identify bottlenecks, recommend improvements, and champion the adoption of AI tools to enhance sales operations efficiency
• Demonstrate professionalism and build trust by consistently representing the company with integrity, maintaining confidentiality, honoring commitments, and fostering credible, respectful relationships with both internal teams and external customers

Position:   On-site Dedham, MA   (3-4 days per week on-site, 1-2 days per week remote work possible with agreement from manager) 

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Salary Note

Combined Salary Range

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans