Sales Operations Specialist

Pay: $65,000 - $85,000 annually

Location: Springfield, MO

The Role

CSI is looking for a qualified Sales Operations Specialist to join our team and serve as a critical support resource for the commercial organization. This position drives sales efficiency, CRM excellence, prospecting effectiveness, and data-driven decision-making while helping the sales team spend more time selling and less time on administrative activities.

The Sales Operations Specialist partners closely with sales leadership, business development representatives, customer service, and marketing to manage lead flow, improve prospecting efforts, support strategic initiatives, and enhance overall sales performance. This role combines technology, analytics, process management, and sales support, with responsibility for CRM and sales intelligence platforms, data integrity, reporting, and process execution.

About CSI

CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries.

We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.

What You’ll Do

• Serve as the primary subject matter expert for CSI’s CRM platform, maintaining data accuracy, integrity, governance, workflows, dashboards, reports, permissions, documentation, training, and user adoption.
• Support ZoomInfo and other sales intelligence tools by building target account and prospect databases, using intent signals and contact intelligence, and developing prospecting lists aligned with strategic initiatives and target markets.
• Administer inbound lead routing and assignment, monitor response and follow-up compliance, maintain lead scoring and qualification standards, and ensure accurate tracking of leads, opportunities, and account activity.
• Develop and distribute sales dashboards and performance reports while monitoring pipeline growth, lead conversion, sales activity, forecast accuracy, and other key performance metrics.
• Support sales representatives with system administration, prospecting resources, process guidance, onboarding, documentation, standard operating procedures, and special sales initiatives.
• Facilitate communication and data sharing between Sales, Customer Service, Operations, and Marketing teams.
• Identify opportunities to automate repetitive processes, improve efficiency, enhance CRM workflows and sales tools, and support implementation of new commercial technologies and processes.
• Drive adoption of best practices for data quality, prospecting, pipeline management, and continuous improvement.

Education & Training

• High school diploma required; college credits desired; technical/mechanical emphasis. preferred.

Experience

• 2+ years of experience in Sales Operations, Business Development, CRM Administration, or Sales Support.
• Experience with CRM systems required; Dynamics 365 preferred.
• Strong organization and communication skills.
• Advanced proficiency with Microsoft Office Suite, particularly Excel.
• Strong analytical and problem-solving capabilities.
• Experience with ZoomInfo or similar sales intelligence platforms.
• Experience building dashboards and reports within Power BI.
• Understanding of B2B sales processes and pipeline management.
• CRM implementation or administration experience.
• Experience supporting multiple sales representatives or commercial teams.

Why Join CSI?

• Competitive compensation: $65,000-$85,000 annually.
• Growth-focused, team-oriented culture
• Diverse, high-impact industrial projects
• Strong benefits + career development support

Benefits & Perks

CSI offers a competitive benefits package including:

• Health and wellness benefits
• Paid time off
• Retirement planning options
• Tuition reimbursement and continuing education support
• Opportunities for internal career advancement
• Company lunches, team events, and community volunteer opportunities

Work Environment / Physical Requirements

Our environment emphasizes accountability, respect, teamwork, and continuous learning.

This position requires the ability to interact with employees verbally and in writing, remain in a stationary position for 80% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment, with or without reasonable accommodation. The position also requires the ability to occasionally lift, stoop, bend, and lift office products and supplies up to 20 pounds.

More than 40 hours per week may occasionally be required in order to achieve the productivity necessary for this position. Overnight travel, Saturday, Sunday, and holiday hours may occasionally be required but are not anticipated with this position.

CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process.

Equal Opportunity Employer

CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability.

Applicants must be authorized to work in the United States. CSI participates in E-Verify.