Sales Operations Support, AWS Investments

Looking for a challenging role that is at the heart of analytics and operations? Looking to learn about how the business works and grow into a new data analytics career? AWS Investments team is looking for a Sales Operations Specialist to support the operations of this new platform. The platform is positioned as a central channel to request and provision investments including credits, cash, training, program engagement etc. with a view to provide scale, transparency and ownership on the investments made in AWS customers. The role will allow the candidate to learn about the AWS Business, and will be a critical function to provide analytics/reporting along with the necessary dev-ops support to help the different users of the tool operate their workflows. Candidate will be able to apply their own expertise and leverage this opportunity to grow into their careers focusing on analytics.

Basic responsibilities:

• Provide first line of support to users - Participate in support mechanisms including SIM queues for change requests, office hours and help troubleshoot basic concerns/answer queries
• Scale data processes and reports; write queries that clients can update themselves; lead work with data engineering for full-scale automation
• Work with product team to update program workflows using configuration management or change requests
• Deep dive issues with data analysis and product research - use external systems to understand the issue and provide solution
• Resolve simple issues - escalate complex ones to operations team, engage appropriate point of contact within the core team
• Update documentation (SOPs, user guides, glossary, training videos, websites) as new features are rolled out
• Send out weekly reports to stakeholder group - key metrics, pending requests etc.

Key job responsibilities

• Provide first line of support to users - Participate in support mechanisms including SIM queues for change requests, office hours and help troubleshoot basic concerns/answer queries
• Scale data processes and reports; write queries that clients can update themselves; lead work with data engineering for full-scale automation
• Work with product team to update program workflows using configuration management or change requests
• Deep dive issues with data analysis and product research - use external systems to understand the issue and provide solution
• Resolve simple issues - escalate complex ones to operations team, engage appropriate point of contact within the core team
• Update documentation (SOPs, user guides, glossary, training videos, websites) as new features are rolled out
• Send out weekly reports to stakeholder group - key metrics, pending requests etc.

About the team

About AWS

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