SALES OPS ANALYST IV

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Job Title: SALES OPS ANALYST IV

Posting Start Date: 5/19/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

This role is a finance‑forward analytical position with a strong specialisation in Accounts Receivable, customer rebates, forecasting, and CallMiner (VOC) analytics. The analyst will bridge Financial Operations and Customer Intelligence, using CallMiner insights and robust financial analysis to improve cash collection, rebate accuracy, forecast reliability, and customer‑driven decision‑making.

The role partners closely with Finance, Sales Ops, Customer Service, and Commercial Leadership to ensure strong financial governance while translating customer interaction data into measurable commercial and financial outcomes.

Roles & Responsibility:

Financial Operations (Primary Focus)

• Own analytical support for Accounts Receivable (AR):

• Monthly analysis and management reporting on ageing analysis and performance vs forecast

• Lead analytical support for customer rebate programmes:

• Validate rebate calculations against contractual agreements.

• Support rebate accrual accuracy, true‑ups, and payment execution (credit notes and/or cash).

• Investigate and Resolve rebate discrepancies in partnership with Finance and Commercial teams.

• Own bookings monitoring and financial forecasting inputs:

• Track bookings performance vs forecast, plan, and prior periods.

• Analyse booking trends, timing risks, mix impacts, and customer‑specific movements affecting revenue and cash.

• Provide early visibility of booking shortfalls or accelerations and their downstream impact on revenue.

• Support continuous improvement of rebate and AR reporting processes.

Forecasting & Commercial Finance

• Prepare and manage monthly, quarterly, and annual forecasts, including variance analysis vs plan, prior forecast, and actuals.
• Apply and explain forecasting methodologies (run‑rate, pipeline‑based, customer‑specific and judgement‑based forecasting).
• Support demand planning, S&OP, and commercial reviews with clear explanations of assumptions, risks, and sensitivities.
• Perform bookings, billings, backlog, margin, and mix analysis to identify financial and commercial risks and opportunities.
• Deliver clear decision‑support analysis for QBRs, MBRs, and leadership reviews.

CallMiner & Voice of Customer (VOC) Analytics

• Own and develop CallMiner analytics to support both financial and customer outcomes:
• Analyse customer calls and interactions to identify drivers of disputes, payment delays, rebate issues, and customer dissatisfaction.
• Configure and maintain CallMiner categories, searches, alerts, and scoring models aligned to financial and service risks.
• Translate VOC insights into actionable recommendations for Finance, Sales Ops, and Customer Service teams.
• Develop dashboards and KPIs linking customer sentiment, interaction drivers, and operational behaviour to cash flow, rebates, and commercial performance.
• Support quality, compliance, and operational monitoring through targeted CallMiner insights.

Reporting, Automation & Governance

• Build and maintain standardised dashboards, scorecards, and reporting using Excel, Power BI, CallMiner, or similar tools.
• Drive automation and efficiency improvements across financial reporting, AR, rebates, forecasting, and VOC analytics.
• Ensure strong data accuracy, integrity, and consistency across financial and customer analytics.
• Maintain clear documentation for forecasting logic, rebate rules, CallMiner configurations, and reporting methodologies

Other Responsibilities

• Perform additional tasks assigned by the Manager.

Desired Candidate Profile:

EDUCATION/KNOWLEDGE

Required Experience & Skills

• 5+ years' experience in Financial Operations, Commercial Finance, Sales Ops Finance, or FP&A adjacent roles.
• Proven hands‑on experience in Accounts Receivable and customer rebate management.
• Strong understanding of forecasting methodologies and commercial financial drivers.
• Solid experience using CallMiner or similar call‑analytics / VOC platforms (configuration, analysis, dashboards).
• Advanced Excel skills; experience with Power BI, Tableau, or similar reporting tools.
• Experience working with ERP systems (e.g. SAP) and finance/commercial data sources.
• Ability to clearly articulate financial and VOC insights to non‑finance stakeholders. Experience working in a team environment and collaborating with various levels of stakeholders, including executives.
• Automation and AI skillset required.

Desirable Experience

• Background in customer service, order‑to‑cash, or dispute management analytics.
• Experience linking VOC insights to financial outcomes (cash, rebates, margin, retention).
• Exposure to automation or AI‑enabled analytics solutions.

PERSONAL ATTRIBUTES

• Highly detail‑oriented with a strong sense of financial ownership and control.
• Comfortable challenging data, identifying root causes, and driving corrective action.
• Confident working cross‑functionally with Finance, Sales, and Customer teams.
• Structured, analytical, and comfortable operating in complex environments.
• Clear, concise communicator with strong documentation discipline. Critical thinker, self-motivator, and ability to maintain a proactive positive attitude.

EDUCATION

• Bachelor's degree in any workstream

QUALIFICATIONS & EXPERIENCE

• Hands‑on experience across Financial Operations (Accounts Receivable, rebates, bookings, forecasting); professional finance qualification or equivalent experience preferred.
• Hands‑on experience with CallMiner (category building, scoring, searches, alerts); CallMiner certification a strong advantage.
• Critical thinker, self-motivator, and ability to maintain a proactive positive attitude.
• Experience working in a team environment and collaborating with various levels of stakeholders, including executives.
• Automation and AI skillset required.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Posting City: _

Job Country: Ireland

Travel Required: Less than 10%

Requisition ID: 151315

Workplace Type: Hybrid

External Careers Page: Sales & Marketing

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