Sales Ops & Eblmt-Sr Mgr

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

This position reports to the Associate Director of Sales Channel Innovation for SMBS Operations. You’ll partner closely with the Digital team to drive digital adoption across business markets (B2B, R2B, V2B & I2B). Extensive collaboration and alignment with senior leaders at the Band’s 4-5 levels is a regular part of the role. Excellent communication skills are imperative. There will be significant visibility and engagement with senior leaders and frontline sellers.
 

Responsibilities include:

• Partnering with Digital Marketing to drive digital adoption within the Business Markets customer segment.

• Serve as the Business Market's lead and represent business market operations on core teams for all digital marketing business transformation initiatives.

• Drive Digital KPIs and target setting for sales channels.

• Serve as initiative owner for policy, process, and compensation transformation.

• Develop initiatives and programs to drive sales and service adoption, including portal, app, digital quote, MyLink, customer enrollment, customer training, and redirection of undecided shoppers to a digital transaction path.

• Design, implement, and optimize policies/processes that enable Business Markets to support and grow Digital and Omni, including gamification, incentivization, and accountability levers.

• Serve as the voice of the sales, operations, and customer for Verizon's digital capabilities roadmap, adoption, and promotion development.

• Partner with the Business Intelligence team to deliver sales and service reporting, including leading and lagging indicators.

• Partner with Sales Enablement and Learning and Development to enable customer-facing teams to advocate for digital sales and service, including Change Management.

• Lead & drive execution while delivering within set timelines to achieve objectives.

• Work cross-functionally, build relationships & partner with stakeholders to execute & deliver.

• Ensure delivery through all phases (Ideation, Inception/Execution & Launch).

• Work to develop future long-term iterations of initiatives & enablers to continue transforming digital & expand digital engagement.

• Includes initiatives above for Channel Partners and these additional specific Channel Partner initiatives.

• ISPU, Digital Quote with ISPU, I2B Online Presence & Search Engine Optimization.

You will need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Four or more years of wireless job-related work experience.

• Two or more years of experience managing a team.

• Two or more years of experience in Business Transformation, Project Management, or Operations experience or leading core teams.

• End-to-end presentation skills from content development to delivery.

• Willingness to travel 20%  or less.

Even better if you have one or more of the following:

• Previous roles in both Sales and Operations

• Demonstrated understanding of the Small and Medium Business segment, its challenges, and opportunities.

• Preference is given to candidates who have previous experience in both sales and operations management.

• Excellent communication and interpersonal skills, with the ability to interact effectively with cross-functional teams and external partners.

• Strong strategic thinking, problem-solving, and project management skills.

• Ability to thrive in a fast-paced, dynamic environment while maintaining high organizational and time management skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $104,500.00 - $200,000.00.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $115,000.00 - $200,000.00.