Title: Sales Ops Support Lead
Location: 100% Remote PST
Duration: 12 Months, with possibility to extend another 12 months
Job Description
Looking for 7+ Years of experience
Experience in handling client tickets from Sales Ops team, including tickets on Sales Cloud CRM functionality, Data Load, Account Merging, Access Issues, Territory Mapping and new data load, documentation updates (SOPs and Runbooks).
Reporting on tickets daily/monthly, monitoring SLA adherence.
Ensuring tickets close to SLA are prioritized, helping team unblock issues if impeding resolution of tickets.
Working with multiple stakeholders across client and IT.
Primary Skills/Must-Have:
Strong & Clear communication skills - Will be interacting directly with client business users
Sales Ops support, understanding of Sales Ops processes
Sales Cloud
Knowledge of Salesforce Case Management and Service Now
Ticket Triage, Problem Solving
Numbers & Facts
Location
Palm Desert, CA (Remote)
Salary
$70–$75 Per Hour
Skills
Case Managementunmatched
Cloud Computingunmatched
Communication Skillsunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Data Mappingunmatched
Documentationunmatched
Establish Prioritiesunmatched
Maintain Complianceunmatched
Operational Supportunmatched
Operations Processesunmatched
Problem Solving Skillsunmatched
Salesunmatched
Sales Operationsunmatched
Sales Supportunmatched
Salesforce.comunmatched
Service Level Agreement (SLA)unmatched
ServiceNowunmatched
Standard Operating Procedures (SOP)unmatched
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