Ready to Own the Customer Journey?
Do you thrive on turning complex orders into seamless deliveries? In this role, you are the hub between customers, sales, production, logistics partners, and internal operations—managing orders from receipt through shipment, with a special focus on international moves, export paperwork, regulatory adherence, and proactive communication.
How You'll Make a Difference
You will balance domestic throughput with the intricacies of global trade. One hour you’ll be setting up a container and validating a Certificate of Origin; the next, you’ll be finalizing a same-day SOA and aligning a negotiated ship date in X3.
International Focus (25%)
- Coordinate international transportation across ocean, air, truck, and parcel, engaging freight forwarders as needed.
- Work hand-in-hand with freight forwarders, customs brokers, carriers, warehouses, and customers.
- Create, verify, and share export documentation:
- Commercial invoices
- Packing lists
- Bills of lading
- Certificates of origin
- Shipper's Letters of Instruction (SLI)
- Dangerous goods declarations when applicable
- Export and customs documentation
- Customer- or country-specific documentation
- Secure bookings, align container specs, plan pickups, confirm sailing schedules, and ensure delivery requirements are met.
- Track shipments through delivery; preempt hold-ups and address document issues.
- Keep thorough, orderly shipment and export records.
- Partner with customers and logistics providers on customs clearance and border matters.
Domestic Execution (75%)
- Record orders in X3 upon receipt to confirm delivery details, pricing, and ship dates; all orders received before 4 PM are entered the same business day.
- Email customers the Sales Order Acknowledgement as soon as the ship date is set; send all SOAs to the appropriate sales rep by day’s end.
- When timing needs to shift, notify the sales rep and update X3 with the negotiated ship date.
- Alert finance and the sales rep if processing an order with a credit limit exception.
- Immediately note exceptions in X3 for late orders or orders closed without invoicing.
- Process returns with approval from Commercial Leadership.
- Own every order from entry to shipment; communicate professionally with production and shipping/receiving to keep work moving.
- Maintain the external customer master file with delivery preferences and shipping instructions.
- Manage order changes by coordinating updates with operations, the commercial team, and customers.
Qualifications
- High school diploma or GED required; preference for a degree or prior customer service experience handling international shipments and order processing.
- Strong, clear communication skills with stakeholders at all levels.
Work Environment (Provided Exactly as Written)
**Work Environment:
**
Work is typically performed in an inside, temperature-controlled environment. Works and travels throughout plant environment of varied temperatures and humidity, and wears personal protective equipment, as required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Various operations in the plant generate noise, dust, vapor and fumes in the normal course of production. The Company has been and is committed to eliminating these conditions to the extent possible through the application of design engineering. The Company also provides a variety of safety equipment to keep all associates safe and within OSHA standards. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.