Sales Order Manager

Position Summary

Job Summary: The Order Manager is responsible for managing the end-to-end order lifecycle, ensuring accuracy, efficiency, and timely delivery of products or services. The Order Manager is responsible for the process of goods from quote to delivery, and from Removal to storage. This role works closely with sales, finance, logistics, and customer support teams to optimize order processes and improve customer satisfaction.

Essential Job Functions:

• Support sales and operations in managing the processes from quote to delivery.
• Support account managers in the different processes that may involve changes of the product during the contract, ensuring install base records accuracy. Including but not limited to, preparing contract details, liaising with legal, sales, operations and finance colleagues.
• Put the orders into production in a timely manner and follow up on all of them to make sure that the requested delivery dates are met, resolving and escalating, where necessary, any issues that may impact customer satisfaction.

Responsibilities Include:

Sales & Contract Support

• Maintain and continuously update a contract and sales order progress tracker, clearly communicating status and next steps.

Order Management & Production Coordination

• Review all order documentation for accuracy and completeness before releasing orders into production in a timely manner.
• Collaborate cross‑functionally with sales, compliance, finance, legal, production, shipping, and field service teams to identify and resolve issues that may delay order processing.
• Track and manage machine movement and order status using Smartsheet.

Shipping, Logistics & Compliance

• Prepare, obtain, and review all shipping documentation and coordinate or follow up on shipments to customer delivery locations.
• Ensure compliance requirements are met and verify customer payment status prior to shipment.
• Support billing inquiries and liaise with finance teams to resolve discrepancies or payment issues.

Lifecycle Tracking & Pipeline Management

• Monitor and follow up on key order milestones, including live dates, removal dates, and conversion dates, and proactively inform all relevant stakeholders.
• Keep the sales pipeline fully updated with real-time status and order progress visibility.

Customer Communication & Stakeholder Engagement

• Communicate directly with end customers as required to provide updates, resolve issues, and support successful delivery.
• Attend internal and external meetings as needed to provide accurate and timely updates on contract and order status.

Documentation & Audit Support

• File, organize, and maintain all required documentation in accordance with internal controls and external audit requirements.

Qualifications:

Education:

Required: BA/BS in Engineering, Business, Operations or equivalent experience in related field.

Required Experience:

• 3-7+ years of experience in order management, sales operations, or related roles
• Experience with ERP/CRM systems (SAP, Oracle, NetSuite, Salesforce, etc.)
• Strong analytical and problem-solving skills
• Excellent communication and cross-functional collaboration abilities
• Attention to detail and ability to manage multiple priorities
• Leadership or team management experience (for manager-level roles)

Knowledge, Skills, & Abilities

• Excellent analytical, business & strategic skills.
• Bias towards actionable, pragmatic solutions and the drive to ensure that projects are getting done.
• High degree of initiative, independent work, and assertiveness.
• Ability to influence across all levels.
• Order processing & lifecycle management
• Data analysis & reporting
• Process optimization
• Customer service orientation
• Systems proficiency (ERP/CRM)
• Project management
• High degree of energy, enthusiasm, and passion to have impact
• Ability to maintain confidentiality at all times
• Able to use analytical skills to make sound judgements and quick decisions
• Strong communication skills and proven ability to build collaborative work relationships
• Excellent Microsoft Office Skills (Excel and PowerPoint are Key)
• Extensive attention to detail, documentation, and traceability - ability to define and monitor detailed project deliverables, risks, issues and action items and work with team to drive them to completion

Physical Requirements: This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Work Conditions: May require weekend and evening hours. Up to 25% travel required.

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are Grover Gaming!

At Grover Gaming, we build entertainment experiences that excite and inspire. From innovative electronic games to mission-driven partnerships, our work powers charitable gaming across the country, helping nonprofits fund the causes that matter most. We believe in doing what you love and doing it with purpose. Our team of innovators, creators, and problem-solvers is shaping the future of charitable gaming. Together, we are building more than games, we are #playingitforward by building community, impact, and opportunity.

Why Grover Gaming?

• Join a passionate team in one of the most exciting sectors of the gaming industry
• Be part of a mission-driven organization that supports charitable causes
• Competitive salary and benefits
• Opportunities for advancement and growth
• A culture built on innovation, integrity, and service

Don't meet every requirement? Studies show that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Grover Gaming, we know that creativity, passion, and different perspectives are what make our games and impact truly special. We welcome people from all backgrounds and experiences. If this role excites you but your experience doesn't match every qualification, we still want to hear from you. You could be exactly the teammate we need!

#LI-AM1

Qualifications

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.