Communication Skills, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Document Management, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, High School Diploma, Insurance Documentation, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Order Processing, Performance Metrics, Problem Solving Skills, Resolve Customer Issues, Return Merchandise Authorization (RMA), Returns Processing, SAP, Sales, Sales Management, Sales Support