Sales Professional - Inside Sales

Our associates celebrate lives. We celebrate our associates.

Meadowbrook Memorial and Cremation Gardens has been providing exemplary customer service to the Suffolk area community since 1960. We are looking for a compassionate, experienced salesperson who will serve our families as the primary customer contact to sell at-need cemetery property and products as well as pre-need cemetery arrangements. Ability to work with families in the death care industry with compassion, care and understanding is at the forefront of our needs.

Job Responsibilities

• Connects with families through listening, honest communication and genuine concern developing an understanding of each family’s unique needs, culture, and concerns.  Presents electronic presentations to customers, explaining services, products, and property options.  Drives company vehicle to show customer available cemetery plots or columbarium niches.  Discusses options with customers answering their questions to assist with making selections.  Enters selections into electronic contract.  Obtains supporting documents to verify customer authorization.  Review electronic contract selections with customer and obtain signature. Obtain life insurance policy, payment, or discuss payment options.
• As the family’s primary contact, follows up with family as arrangements progress, address issues or changes, and resolve the family’s concerns.  Collaborates with funeral and cemetery teams to provide seamless, high quality service.  Takes initiative to resolve customer concerns, discusses concern and options with team members or management, obtains authorizations, and follows up with customer in person, phone, and/or email. 
• Attends graveside services, and answers guest questions or address and resolve issues.  Softly obtains warm leads from attending to family and guests who express an interest in pre-need arrangements. 
• Generate new leads via networking, events, community involvement, follow up with existing client families, and personal effort.
• Review warm leads for potential customers, approximately 25% of workweek.  Places outgoing calls to warm leads establishing initial contact, listening to needs, and schedule a formal appointment.  Provides prospective customer with industry marketing materials.  At least twenty-four hours prior to appointment, confirms appointment; rescheduling as needed.  Prepares for appointments based on customers previously disclosed needs.
• Maintains leads in SalesForce database.  Monitors progress to achieve 4 to 1 close rate.   Utilizes on-line training tools to gain knowledge and skills as well as rehearse presentations for continual improvement.
• Learning to apply knowledge and skills to the business environment.  Works under guidance with peers and management, reviewed for accuracy, quality, and coaching.  Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance.  Exhibits accountability for behaviors.  Ensures compliance with local, state, and federal regulations.
• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to work within new work structures, processes, requirements or cultures.  

Minimum Requirements

Education  

• High School Diploma or GED          

Licenses

• Current state issued driver’s license with an acceptable driving record to drive company owned vehicles

Experience

• Minimum two years of directly related work experience in customer service, business administration, direct sales, or marketing preferred.     

Knowledge, Skills and Abilities

• English proficiency in reading, writing and speaking. Bilingual is a plus but not required
• Computer skills including Microsoft Office applications. Familiarity with CRM software applications preferred
• Professional verbal and written communication skills
• Willingness to work in the death care industry
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated
• Ability to build professional and trusting business relations. Cognitive ability including reasoning, planning, identify problems, comprehend ideas, learn quickly, learn from experience, and appropriately apply learning to new situations
• Process and results oriented, motivated to keep projects moving ahead by identifying obstacles.
• Ability to comply with company policies including but not limited to punctuality/attendance, workplace safety, and project a favorable image of the company
• Available to work nights, weekends, and overtime. Available to work a flexible schedule.
• Must be able to pass the Company’s internal presentation certification within thirty days of employment

Target Compensation Range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure plus hourly wage. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

Benefits:

Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program

Postal Code: 23435

Category (Portal Searching): Sales

Job Location: US-VA- Suffolk

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.