Sales Quality Engineer

The Quality Engineer is responsible for investigating and resolving quality issues across the organization, with a strong emphasis on root cause analysis and the implementation of corrective and preventive actions (CAPA). This role works cross-functionally to ensure product and process quality, drive continuous improvement, and support compliance with internal and external quality standards.

What you'll be doing:

• Investigate quality issues (customer complaints, internal process failures, non-conformances) by identifying root cause using structured problem-solving methodologies (e.g., 5 Whys, Fishbone, Fault Tree Analysis, 8D).
• Ensure timely and accurate recording of all non-conformance issues into the Integrated Management System and TrackWise.
• Lead and coordinate CAPA activities, ensuring actions are linked directly to identified root causes.
• Facilitate CAPA meetings with cross-functional stakeholders and monitor progress, effectiveness, and timely closure.
• Provide oversight and coaching on root cause determination techniques, ensuring consistent and rigorous application across teams.
• Collaborate with internal departments and external suppliers to resolve quality issues and drive process improvements.
• Develop and implement quality processes and best practices to prevent recurrence of issues.
• Lead and/or contribute to quality improvement initiatives and projects.
• Support audits, supplier assessments, and regulatory compliance activities as needed.
• Perform other related duties as assigned.

Who you'll be working with:

• Sales Engineers
• Customer Service
• After Sales
• Planning/Purchasing
• Supply Chain and Manufacturing
• Regulatory and Compliance Teams

This is what you'll need to be successful in this role:

• Education or work experience equivalent to an engineering degree, with strong background in quality systems and tools.
• Demonstrated experience in conducting root cause analysis and implementing effective corrective/preventive actions.
• Strong understanding of CAPA processes, quality standards (ISO 9001, ISO 13485, etc.), and risk management.
• Excellent communication and interpersonal skills; able to collaborate with internal teams and external stakeholders.
• Experience with quality tools and methodologies (e.g., Six Sigma, 8D, FMEA, SPC).
• Proficiency in Microsoft Office and experience with quality management systems such as TrackWise or similar.
• Strong organizational and time-management skills.
• Experience in supplier quality management, audits, and process mapping preferred.
• Leadership experience or the ability to lead cross-functional teams effectively.