Prolim Global Corporation looking for FULLTIME - Sales Renewal & Customer Success Manager at Plano, TX location. Please apply the job if anyone Interested or share your resume to my email veni.nalla@prolim.com
Job Title Sales Renewal & Customer Success Manager |Start Date: ASAP
Location Plano, TX (On-Site)
Employment Full-Time, Permanent
Department Sales & Customer Success
KEY RESPONSIBILITIES
Renewals Management
- Own and manage the full renewals lifecycle - from early-stage outreach to contract execution - in close collaboration with the sales team.
- Monitor and manage customer contract portfolios to ensure 100% on-time renewals and minimize churn.
- Develop, refine, and execute renewal strategies and scalable processes that deliver a seamless customer experience.
- Identify risks of contract cancellations early and implement targeted retention strategies to mitigate them.
- Negotiate renewal terms with clients, balancing customer needs with company objectives.
Customer Success & Relationship Management
- Build and sustain strong, long-term relationships with key customer stakeholders to promote trust, loyalty, and contract renewals.
- Understand customer goals and business needs deeply; present tailored renewal options that align with their evolving requirements.
- Ensure customer satisfaction throughout the renewal process by providing timely, professional, and responsive service.
- Manage and resolve customer inquiries and concerns related to renewals promptly and effectively.
Growth & Upsell
- Identify upsell and cross-sell opportunities within the existing customer base and collaborate with the sales team to capitalize on them.
- Work with partners such as Siemens, Salesforce, and Snowflake to unlock additional value for customers and expand contract scope.
Reporting & Cross-Functional Collaboration
- Provide regular, data-driven updates to leadership on renewal pipeline, status, trends, and forecasts.
- Track and report on renewal activities, KPIs, and outcomes to inform strategic decision-making.
- Collaborate cross-functionally with Sales, Customer Service, Billing, and Operations teams to streamline the renewal process and resolve customer issues.
- Maintain comprehensive, up-to-date knowledge of PROLIM's products, services, and competitive positioning.
QUALIFICATIONS & REQUIREMENTS
Required
- 3+ years of proven experience in a Renewals Management, Customer Success, or Account Management role, preferably in a technology or SaaS environment.
- Demonstrated track record of meeting or exceeding renewal rate targets and driving revenue retention.
- Exceptional communication, negotiation, and presentation skills - both written and verbal.
- Strong analytical mindset with the ability to interpret data, identify trends, and make informed recommendations.
- Proficiency with CRM platforms, especially Salesforce.
- Excellent organizational and time management skills with the ability to manage multiple accounts simultaneously.
- Bachelor's degree in Business Administration, Marketing, or a related field.
Preferred
- Experience working with or establishing technology partnerships with Siemens, Salesforce, Snowflake, or similar enterprise vendors.
- Prior exposure to PLM, IT services, or Engineering solutions industries.
- Familiarity with subscription-based business models and SaaS renewal best practices.
- Strong leadership skills and experience mentoring or collaborating with junior team members.
PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. We understand business as much as technology, helping our customers improve profitability and efficiency through high-value technology consulting, staffing, and project management outsourcing services.
Our consulting offerings span Advisory, PLM Software & Services, Program Management, Solution Architecture, Training & Staffing, Cloud Solutions, Infrastructure, ERP Practices, and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing & Validation across a wide range of markets and industries.