Sales & Rental Operations Coordinator

Sales & Rental Operations Coordinator

Department: Supporting

Employment Type: Full Time

Location: Corporate Branch

Reporting To: Tom Noble

Compensation: $47,500 / year

Description

Location: Charlotte, NC - WMH Solutions Corporate Office

Department: Sales / Used & Rental Equipment Support

Employment Type: Full-Time

Work Environment: Onsite

Compensation: Starting around $47,500+ annually, based on experience, industry background, and qualifications

WMH Solutions is a 35+ year material handling company serving customers across the Southeast. With more than 250 associates and 11 branches throughout NC, SC, TN, VA, GA, and AL, we support businesses that rely on forklifts, warehouse equipment, fleet solutions, rentals, service, parts, and material handling expertise to keep their operations moving.

We are looking for a Sales & Rental Operations Coordinator to support customer orders, used equipment activity, rental coordination, equipment documentation, order processing, invoicing support, and communication between Sales, Service, Rental, customers, vendors, leasing companies, manufacturers, and branch teams.

This role is a strong fit for someone with experience in sales coordination, rental coordination, equipment coordination, customer service, order processing, dispatch, logistics, fleet coordination, dealership operations, service support, parts support, or administrative support in a fast-paced environment.

Behind every successful equipment order is someone keeping the details organized, the communication moving, and the process on track.

As a Sales & Rental Operations Coordinator, you will help ensure customer orders, rental activity, used equipment transactions, lease documents, inventory details, delivery coordination, invoicing, reporting, and internal follow-up are accurate and moving forward.

This is not a quiet back-office role. It is a fast-paced coordination position where accuracy, follow-up, communication, and urgency matter every day.

If you enjoy being the person who connects the dots, keeps teams informed, catches details before they become problems, and helps customers and internal teams move forward with confidence, this role could be a strong fit.

What You'll Do

In this role, you will help coordinate the behind-the-scenes activity that supports customer orders, used equipment sales, rental activity, branch communication, and internal reporting.

Key responsibilities include:

• Process and track customer orders for new equipment, used equipment, rental equipment, warehouse products, attachments, and related items
• Maintain accurate order files, contracts, lease documents, rental documents, e-files, purchase orders, invoices, and internal records
• Support rental contract setup, rental contract review, branch communication, customer order accuracy, and rental-related follow-up
• Assist with used equipment order creation, stock list management, purchasing, invoicing, trade-in processing, and related documentation
• Coordinate with Sales, Service, Rental, customers, vendors, leasing companies, manufacturers, branches, and out-of-territory dealers
• Track equipment inventory, delivery status, order status, warranty registration, customer information, and required documentation
• Help confirm customer order details before orders are processed to reduce errors, delays, and rework
• Support booking reports, invoicing reports, revenue review, gross profit review, depreciation review, and order-related reporting
• Assist with calls, emails, voicemails, urgent requests, and overflow support when Sales Representatives or branch teams need assistance
• Help keep internal teams informed so customer orders, rental activity, equipment preparation, and customer communication stay on schedule

We are looking for someone who is organized, accurate, proactive, and comfortable being the communication hub between multiple teams.

You may be a strong fit if you have experience in:

• Sales coordination or sales support
• Rental coordination or equipment rental support
• Order processing or customer service
• Dispatch, logistics, transportation, or fleet coordination
• Dealership operations, equipment operations, service support, parts support, or warehouse support
• Purchase orders, invoices, contracts, lease documents, inventory records, or documentation
• Customer, vendor, leasing, manufacturer, or branch communication
• Fast-paced administrative or operations support

Material handling experience is helpful, but not required. If you have strong coordination experience, attention to detail, and the ability to learn equipment-related processes, we would like to hear from you.

Required Qualifications

• Minimum of 1 year of experience in coordination, administrative support, sales support, customer service, rental support, logistics, dispatch, fleet coordination, operations support, or a similar role
• High school diploma or GED required
• Valid driver's license required
• Strong communication, organization, and follow-up skills
• Comfortable managing multiple priorities, interruptions, urgent requests, and detailed documentation
• Experience with Microsoft Office, including Excel, Word, Outlook, Teams, and SharePoint
• Ability to learn internal systems and follow established processes
• Ability to communicate professionally with customers, vendors, manufacturers, sales representatives, service teams, branch teams, leasing companies, and management

Experience in any of the following areas is a plus:

• Material handling
• Forklifts or warehouse equipment
• Equipment rental
• Used equipment sales support
• Dealership operations
• Industrial service support
• Parts, warehouse, or inventory support
• Purchase orders, invoicing, contracts, lease documents, or customer order processing
• Dispatch, logistics, fleet coordination, or transportation coordination
• Accounting support, billing support, or documentation-heavy administrative work
• Strong attention to detail
• Clear and proactive communication
• Customer service mindset
• Ability to stay calm and organized when priorities shift
• Strong follow-through
• Problem-solving and good judgment
• Accountability and professionalism
• Comfort working independently while supporting a larger team
• Willingness to learn WMH's internal systems and the material handling industry

This position is located onsite at the WMH Solutions Corporate Office in Charlotte, NC.

This is a fast-paced office-based support role with frequent communication across internal teams, customers, vendors, leasing companies, manufacturers, and branch personnel. The right person should be comfortable handling interruptions, shifting priorities, urgent requests, and detailed documentation throughout the day.

Why Join WMH Solutions?

At WMH, we are more than a material handling company. We are a team that helps keep businesses moving across the Southeast.

Our customers rely on us for forklifts, equipment rentals, service, parts, fleet support, and warehouse solutions. Our coordinators help make sure those promises are delivered accurately, professionally, and on time.

With more than 35 years in business, continued growth across multiple states, and a strong focus on customer service, WMH offers the stability of an established company with the momentum of a growing organization.

WMH offers a competitive benefits package designed to support your health, financial future, and long-term career growth, including:

• Health insurance
• Paid holidays
• Paid time off, including vacation and personal time
• Retirement plan
• Profit sharing
• Financial planning support
• Professional development assistance
• Potential referral and incentive programs
• Cell phone allowance
• Growth opportunities within a stable and expanding company
• Team-focused culture built around service, accountability, and doing things the right way

Starting compensation is approximately $47,500+ annually, based on experience, industry background, and qualifications.

At WMH, compensation is more than base pay. We believe in recognizing hard work, supporting long-term growth, and rewarding associates who bring reliability, accountability, accuracy, and excellence to their role.

This role may be a strong fit for someone who has worked as a:

Sales Coordinator, Sales Support Coordinator, Rental Coordinator, Rental Operations Coordinator, Equipment Coordinator, Operations Coordinator, Customer Service Coordinator, Order Processing Coordinator, Fleet Coordinator, Dispatch Coordinator, Service Coordinator, Parts Coordinator, Administrative Coordinator, Dealership Administrator, Logistics Coordinator, or Inventory Coordinator.

Experience in material handling, forklifts, equipment rental, dealership operations, industrial service, warehouse equipment, fleet coordination, logistics, dispatch, customer service, order processing, invoicing, or administrative support is especially valuable.

WMH Solutions is proud to be an Equal Opportunity Employer. We value diversity, inclusion, teamwork, professionalism, and respect across every branch and department.