POSITION OVERVIEW
We are seeking a motivated, customer-focused Water Sales Representativeto join our growing team. This is an excellent opportunity for someone looking to build a career in sales while helping homeowners and businesses during some of their most stressful situations.
In this role, you will respond to water damage emergencies, meet with customers on-site, assess their needs, explain our water mitigation services, and guide them through the restoration process. Previous water mitigation experience is not required. Candidates must be comfortable working in a fast-paced environment, be available to respond to customer emergencies during evenings and weekends, and have a passion for helping people.
No Water Mitigation experience needed - We will provide the training needed to become successful in the industry.
Work Schedule
Because water damage emergencies happen unexpectedly, this position requires flexibility.
Full-time position with a variable schedule. Begin shift at 7:30 am and then on the road most of the day going to client sites.
Must be available to respond to customer emergencies during evenings, weekends, holidays, and after-hours on a rotating basis.
Some days may follow a traditional schedule, while others require responding immediately when emergency calls are received.
KEY RESPONSIBILITIES
Respond promptly to water damage emergencies and customer service calls.
Meet with homeowners, business owners, and property managers to assess water mitigation needs.
Educate customers on the water mitigation and restoration process.
Coordinate with insurance to obtain claim number, details, complete paperwork, and collect photos.
Prepare estimates and explain recommended services in a professional, consultative manner.
Build trust and provide exceptional customer service during stressful situations.
Coordinate with technicians and operations teams to ensure a smooth customer experience.
Follow up with customers throughout the project to ensure satisfaction.
Develop relationships with insurance agents, property managers, plumbers, and other referral partners.
Maintain accurate customer records and activity within the company's CRM.
Meet or exceed sales goals and performance expectations.
Participate in ongoing sales and industry training.
QUALIFICATIONS
Required
High school diploma or GED required.
Minimum of 1 to 2 years of sales experience with great sales acumen.
Strong communication and relationship-building skills.
Positive attitude with a willingness to learn.
Exhibits strong team player/builder skills.
Comfortable meeting new people and working independently.
Comfortable working in the office and on the road.
Strong organizational and time management skills.
Ability to self manage.
Ability to remain calm and empathetic when assisting customers during emergencies.
Basic computer skills and ability to learn CRM software.
Valid driver's license with a clean driving record.
Ability to pass a background check and drug screen.
WHAT MAKES SOMEONE SUCCESSFUL
The ideal candidate is:
Customer-first and genuinely enjoys helping people.
Self-motivated with a competitive drive.
Comfortable working in a fast-paced, ever-changing environment.
Reliable and dependable when customers need immediate assistance.
A strong communicator who builds trust quickly.
Coachable and eager to learn a new industry.
Professional, honest, and accountable.
This role is ideal for someone with an outgoing personality, strong people skills, and the desire to build a long-term career in consultative sales while making a meaningful difference for customers during challenging situations.