Sales Representative

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Description

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Position Summary

The Sales Representative plays a vital role in communicating the value and benefits of the MDVIP program to prospective members through a personalized, consultative sales approach. This position is ideal for individuals who thrive in a fast-paced, structured environment and possess strong verbal and written communication skills.

Sales efforts are focused on engaging patients of transitioning physicians through outbound calling campaigns-not cold calling-ensuring a receptive and informed audience. Comprehensive onboarding and training are provided to develop a deep understanding of MDVIP's mission, program features, and operational procedures, enabling representatives to deliver consistent, high-quality service and results.

Key Responsibilities

• Through outbound call campaigns, sells patients on the benefits of MDVIP membership in an MDVIP-affiliated physician practice. Discusses the components of the program to discover which program components may appeal to the prospective patient to demonstrate the value of the program.
• Handles inbound call activity and accurately documents Salesforce (CRM system) with the outcome of all in bound and outbound interactions.
• Performs general research and problem resolution. Escalates patient issues and concerns to management, as necessary.

Key Competencies

• Demonstrates thorough knowledge of MDVIP policies, procedures, and offerings to ensure accurate, consistent communication with both internal stakeholders and external customers.
• Maintains a professional, positive, and service-oriented approach when handling all telephone, written, ordigital inquiries.
• Manages communication effectively with MDVIP-affiliated physicians and their staff in relation tomembership-related activities.
• Proven success in outbound calling campaigns, with the ability to meet and exceed performance metrics(e.g., conversion rate, talk time, quality scores).
• Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.

Requirements

Required Qualifications

• High school diploma or GED
• Two (2) years of experience and/or training including prior customer service in a call center environment, OR business / administrative experience.

Preferred Qualifications

• Associate degree
• Previous experience in consultative or relationship-based sales, preferably in a healthcare, membership, or service-driven environment.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive Compensation: Attractive base salary complemented by performance-based incentives.
• Comprehensive Benefits: Health, dental, vision insurance, and retirement plans.
• Professional Development: Access to ongoing training and leadership development programs.
• Positive Work Environment: Consistently recognized as a Great Place to Work, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodations during the application or interview process, please let us know, and we will be happy to assist.

Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.