About Lawn Doctor of DeSoto County
Lawn Doctor of DeSoto County is a locally owned and operated lawn care company serving homeowners throughout our community. We take pride in providing dependable service, building long-term relationships with our customers, and treating every lawn like it's our own.
We're looking for someone who will bring that same level of care to every customer interaction and become a dependable part of our office team.
Our Customer Service Representative will be one of the primary points of contact between our company and our customers. We are looking for someone who is confident on the phone, provides excellent customer service, manages their time well, and can stay organized while handling multiple responsibilities.
This is an in-office, part-time position, Monday through Friday. Exact daily hours will be discussed during the hiring process.
Primary Responsibilities
- Answer incoming customer phone calls in a friendly and professional manner.
- Make outbound calls to notify customers of upcoming lawn services.
- Assist customers with questions regarding their account, upcoming services, billing, payments, and lawn care programs.
- Listen to and document customer concerns or complaints and help resolve routine issues when appropriate.
- Escalate customer concerns to management or the appropriate team member when necessary.
- Process customer payments over the phone.
- Contact customers when necessary regarding declined credit/debit card payments.
- Use RealGreen Service Assistant (SA5) to access customer accounts, review service information, update customer information, and document customer interactions.
- Use Captivated to communicate with customers through text messaging.
- Send and respond to customer emails as needed.
- Maintain accurate and detailed notes regarding customer conversations and account changes.
- Update customer contact information and account records.
- Perform general office duties, including filing, scanning, data entry, printing paperwork, processing mail, and organizing customer records.
- Assist the office and management team with other administrative duties as needed.
Qualifications
- Previous customer service or office experience is preferred but not required.
- Friendly, professional, and confident speaking with customers over the phone.
- Strong customer service and communication skills.
- Good time-management and organizational skills.
- Comfortable working with computers and learning new software.
- Able to accurately enter information and maintain detailed customer notes.
- Able to handle multiple tasks and prioritize responsibilities throughout the workday.
- Patient and professional when working with customers who may be frustrated or upset.
- Dependable and punctual.
- Willing to learn about Lawn Doctor's services and programs.
- Able to work well independently and as part of a team.
Training will be provided. Previous experience with RealGreen SA5, Captivated, or the lawn care industry is not required.
Our Franchisees Need People Like You
Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.
Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.
Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.
We appreciate your interest and hope to have you on board a local franchise team as soon as possible.