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Sales & Service Manager

Porters Industrial

West Monroe, LA

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JOB DETAILS
SKILLS
Best Practices, Business Development, Business Operations, Coaching, Cold Calling Skills, Communication Skills, Cross-Selling, Customer Acquisition, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Dental Insurance, Detail Oriented, Door-to-Door Sales, Driver's License, Exceeded Sales Goal, Field Sales, Health Insurance, Metrics, Needs Assessment, Onboarding, Operations Management, Organizational Skills, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Proposal Writing, Quality Metrics, Retirement Plan, Revenue Growth, Safety Compliance, Sales, Sales Management, Sales Pipeline, Sales Prospecting, Service Delivery, Team Lead/Manager, Time Management, Training/Teaching, Up-Selling, Vision Plan, Warehouse Coordination
LOCATION
West Monroe, LA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance

Sales & Service Manager
Full-Time | On-Site

Position Overview
We are seeking a motivated, organized, and relationship-driven Sales & Service Manager to lead both customer acquisition and ongoing service operations. This role combines outside sales, account management, and service route oversight. The ideal candidate thrives in a fast-paced environment, builds strong customer relationships, and ensures our service delivery is consistent, accurate, and exceeds expectations.

Key Responsibilities

Sales & Business Development
  • Prospect and develop new business through cold calls, site visits, networking, and referrals.
  • Conduct needs assessments and present tailored product/service solutions.
  • Prepare proposals, quotes, and contract agreements.
  • Meet or exceed monthly and quarterly sales goals.
  • Maintain an active sales pipeline using CRM tools and follow-up systems.
Customer Relationship Management
  • Serve as the primary point of contact for key accounts.
  • Conduct regular account reviews, audits, and customer satisfaction visits.
  • Resolve service issues quickly and effectively.
  • Identify upsell, cross-sell, and expansion opportunities.
  • Build long-term relationships based on trust, value, and consistent service.
Service & Operations Management
  • Oversee daily service routes, schedules, and driver/technician performance.
  • Ensure accurate product pickup, delivery, inventory rotation, and order completion.
  • Monitor route metrics: on-time delivery, product levels, quality standards, and safety compliance.
  • Train, coach, and support service personnel in customer service and operational best practices.
  • Coordinate with warehouse, inventory, and administrative teams to ensure smooth operations.
Team Leadership
  • Support hiring, onboarding, training, and performance evaluations for service staff.
  • Lead by example in professionalism, communication, and work ethic.
  • Provide coaching and ride-alongs with service reps when needed.
Qualifications
  • 5+ years of experience in outside sales, route/service management, or a similar customer-facing role.
  • Strong communication and presentation skills.
  • Ability to solve problems quickly and professionally.
  • Comfortable with physical work when needed (assisting with product handling, audits, etc.).
  • Valid driver’s license with a clean driving record.
  • CRM experience preferred.
Key Traits for Success
  • Competitive, self-motivated, and goal-driven.
  • Excellent relationship builder.
  • Highly organized with strong attention to detail.
  • Hands-on leader who isn’t afraid to pitch in.
  • Positive attitude and team-focused mindset.
Compensation & Benefits
  • Base salary + commission or performance bonus
  • Company vehicle or allowance
  • Health, dental, vision
  • Paid time off
  • Retirement plan options
  • Company phone/tablet, uniforms, etc.

About the Company

P

Porters Industrial

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