Sales & Service Operations Analyst I - Phoenix, AZ 85085

Job Type: Full-Time Contract
Duration: July 20, 2026 July 19, 2027
Work Arrangement: 100% Onsite

Job Description :
We are seeking a detail-oriented **Sales & Service Operations Analyst I** to support a fast-paced sales organization by processing customer orders, maintaining sales records, tracking shipments, and ensuring exceptional customer service throughout the order fulfillment process. The ideal candidate possesses strong administrative and organizational skills, works effectively with cross-functional teams, and can successfully manage multiple priorities in a high-volume business environment.

Sales Operations :

* Process new product sales orders for the inside sales team.
* Enter, review, and maintain accurate sales order information.
* Track customer orders from receipt through shipment.
* Monitor order status and proactively follow up to ensure timely processing and delivery.
* Maintain sales activity databases and accurate shipment records.
* Support sales personnel with order processing and administrative activities.

Customer Support :
* Communicate professionally with customers regarding order status, shipment updates, and billing inquiries.
* Resolve customer inquiries by collaborating with internal departments and manufacturing teams.
* Assist with billing issue resolution as needed.
* Maintain confidentiality of customer, product, and company information.

Administrative Support :
* Prepare reports and maintain sales documentation.
* Participate in sales meetings and provide updates or presentations as required.
* Support product sales specialists with administrative tasks and order coordination.
* Assist with additional projects and responsibilities as assigned.

Qualifications :
* Bachelor's degree in Business Administration, Marketing, or a related field preferred.
* Relevant work experience may be substituted for the degree requirement.
* Four years of administrative experience supporting sales operations in a fast-paced business environment may also satisfy the education requirement.
* Proficiency with Microsoft Office, including Excel, Word, and Outlook.
* Strong organizational and time management skills.
* Excellent written and verbal communication skills.
* Strong attention to detail and commitment to data accuracy.
* Ability to prioritize multiple tasks while meeting deadlines.
* Customer-focused with strong problem-solving abilities.
* Experience with sales order processing, CRM, or ERP systems is a plus.

Schedule :
* Full-Time
* Monday Friday
* 40 hours per week
* 100% Onsite in Phoenix, AZ

Desired Candidate Profile :
* Highly organized and detail-oriented.
* Customer-focused with a professional communication style.
* Comfortable working in a fast-paced, deadline-driven environment.
* Strong multitasking and prioritization skills.
* Effective team player with the ability to collaborate across departments.
* Self-motivated with a proactive approach to problem-solving.