MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The Sales & Service Representative creates and/or enters quotes, processes customer orders, and resolves customer issues. The Sales & Service Representative plays a critical role in maximizing value for customers while driving MRC Global strategies for safety, gross margin growth, and financial/operational performance.
Key Duties & Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
• Respond to customer requests for quotes by sourcing products from the Companys existing inventory or purchasing them externally. • Build quotes that simultaneously create value for the customer and profitability for MRC Global. • Identify and actively pursue sales opportunities to contribute to overall sales growth. • Ability to proactively engage with customers and utilize product knowledge to make recommendations and offer add-on solutions that maximize customer delight and drive sales growth. • Utilize MRC Global systems/software to create quotes, locate available products/materials, process customers orders, create vendor purchase orders (PO), and perform other tasks related to customer needs. • Adhere to customer contract requirements related to pricing/non-contract pricing, freight, delivery schedules, and KPIs. • Verify the on-time shipping/delivery status of pending inbound and outbound shipments. • Communicate status proactively with the customer and adjust product sourcing efforts if needed. • Proactively respond to customers needs and concerns with options by using a problem-solving approach. • Validate that products specified in customers quote requests are permitted per their respective approved manufacturers list (AML) or other customer-provided specifications. • Reference customer processing guides and other tools/resources to maintain familiarity with customer preferences/processes. • Consult with a manager, other MRC Global departments, and suppliers as necessary to create the best possible customer experience. • Service next-level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and orders involving special invoicing needs. • Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.
Required Experience
• One (1) or more years experience in a dedicated customer-facing role, inside sales, and/or warehouse services. • OR recent completion of post-secondary education to include any of the following: Technical/Trade School, associate degree, bachelors degree, preferably with studies in industrial or sales.
Skills & Abilities
• Competent in the use of computers and software applications. • Ability to communicate and promote ideas and transfer detailed knowledge to others. • Ability to effectively present information in one-on-one and small group situations. • Attention to detail and work with a sense of urgency.
Working Conditions
• Frequent driving/traveling. • Able to interact with others frequently. • Most work is performed at a desk or in front of a computer. • Able to sit/stand for long periods of time. • For additional position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. • Reasonable accommodation may be made to enable individuals to perform essential functions.
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