Sales Supervisor

Inbound Sales Supervisor

Location: Augusta, GA., Madison Heights, MI., Pinellas, FL.,

(Must live within 1 hour of the above listed locations)

Lead a Team. Drive Results. Help Customers Connect.

At WOW!, we're on a mission to deliver reliable, high-speed broadband that powers how people work, learn, and stay connected. As an Inbound Sales Supervisor, you'll play a key leadership role in driving sales performance while coaching and developing a team of inbound sales representatives who help customers choose the right services for their needs.

This is a hands-on leadership role where you'll inspire performance, support team growth, and help build a culture focused on results, collaboration, and exceptional customer experience.

If you thrive in a fast-paced sales environment, enjoy mentoring others, and are energized by hitting team goals, we'd love to hear from you.

Let me tell you about the perks:

• Salary: Up to $60,000/year + commission
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off & company holidays
• Tuition reimbursement for continued development
• Employee broadband discounts (in service area)

What You'll Do:

As an Inbound Sales Supervisor, you will lead the daily operations and performance of an inbound sales team while ensuring WOW! customers receive exceptional service.

Your responsibilities will include:

Lead and motivate a team of sales representatives to achieve weekly, monthly, quarterly, and annual sales goals

• Monitor team performance metrics and KPIs, providing coaching and feedback to drive individual and team success
• Deliver ongoing coaching, training, and development to improve sales performance and customer engagement
• Ensure sales representatives are effectively engaging potential WOW! customers and presenting our products and services with confidence
• Support marketing initiatives and campaigns by ensuring the team is aligned on messaging, offers, and promotions
• Assist with interviewing, hiring, onboarding, and developing high-performing sales representatives
• Lead performance reviews, recognition programs, and development conversations to foster a culture of continuous improvement
• Manage special projects and oversee employees assigned to special initiatives
• Monitor staffing levels and schedules to ensure appropriate service levels and response times
• Resolve customer concerns and service issues quickly and professionally according to company standards
• Maintain strong communication and collaboration with sales leadership, field operations, contractors, and office teams

What You Bring

To be successful in this role, you'll bring a combination of sales leadership, coaching ability, and a results-driven mindset.

Preferred Qualifications

• 2-3 years of related experience and/or training, or an equivalent combination of education and experience
• Prior sales or call center leadership experience strongly preferred
• Experience in the telecommunications or cable industry is a plus
• A positive, "can-do" attitude and ability to thrive in a fast-paced environment
• Strong communication and presentation skills, with the ability to motivate and guide teams
• Ability to analyze performance data and metrics to identify coaching opportunities and drive improvement
• Proven ability to solve problems, adapt to change, and lead teams through challenges

Technical Skills

• Microsoft Office
• Experience using CRM systems and internal reporting tools to track performance metrics

Work Environment

Requirements include:

• Ability to sit or stand for extended periods
• Frequent use of computers and standard office equipment
• Ability to communicate clearly with employees and customers
• Occasional travel for business purposes may be required

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran