Sales Supervisor, Beverly Hills

Position

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

Job responsibilities

Sales Generation

• Achieves monthly and annual sales targets by utilizing in-depth, updated product

knowledge, selling and customer service skills

• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists In training efforts and KPI management for sales team

Customer Service

• Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested

Operations

• Understands and adheres to all store operational procedures including, but not

limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.

• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly
• Selling skills with ability to meet monthly personal sales goals
• Strong clienteling/customer development skills
• Customer focus: Dedicated to meeting customer expectations and requirements

within Company policy parameters

• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information