Administrative Skills, Authentication, Broadband, Call Center Operations, Car Rentals, Cellular Telephone, Customer Support/Service, Customer/Client Research, Data Quality, Dental Insurance, Help Desk, High School Diploma, Identify Issues, Leadership, Life Insurance, Metrics, Multiplatform/Cross-Platform, Onboarding, Operational Strategy, Organizational Skills, People Management, Performance Management, Problem Solving Skills, Rentals, Reporting Skills, Resolve Customer Issues, Root Cause Analysis, Sales, Sales Management, Sales Operations, Sales Support, Set Goals, Strategic Accounts, Technical Support, Time Management, Validation Testing, Vision Plan, Willing to Travel, Work From Home
Overview
The St. Louis Support Services Division for Enterprise Mobility is excited to announce an opportunity for the position of Sales Support Account Coordinator within the Sales Support team!
ABOUT THE ROLE
The Sales Support Account Coordinator supports sales and operations teams by managing account workflows, resolving issues, and ensuring data accuracy. This role may handle onboarding and maintenance for complex accounts, create reporting, and adapt processes to meet both daily operational needs and strategic priorities.
This role’s primary focus will be supporting the North American and EU Replacement and Leisure Sales Teams with a focus on the Travel Agent and Leisure lines of business. This role will be working directly with VPs, Directors, and Sales Account Managers focusing on researching, troubleshooting, and providing expert guidance on high touch customer service requests along with other administrative tasks.
ABOUT THE JOB
This position will be in person at our Group 76 Administrative Offices (Lakeside/Weldon locations) in St. Louis, MO, with the option to work a hybrid schedule after 60 days. This opportunity has a schedule of Monday–Friday with a start time from 7:30am-8:00am CT. The starting pay for this position is $21.20/hr. Compensation decisions will be made based on factors that include but are not limited to experience, education, location, and skill level.
We offer a robust Benefits Package including, but not limited to:
- Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours)
- Employee discounts on car rentals, car purchases and much more!
- 401(k) retirement plan with company match and profit sharing
- Educational Assistance (full-time - 40+ hours only)
ABOUT THE TEAM
Enterprise Mobility’s Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Mobility Development and Technical Support Helpdesks. This team consists of over 4,000 customer service professionals, support staff and management around the globe in 15 different countries with 70+ million customer contacts handled annually.
Responsibilities
- Collaborate closely with and provide support to sales teams, operations, strategic account managers, and account‑facing partners by assisting with process needs, resolving inquiries, and ensuring smooth day‑to‑day workflow execution
- Serve as a problem‑solving resource by evaluating root causes, coordinating with internal teams, and ensuring timely and accurate issue resolution across platforms and reservation systems
- Manage end-to-end account processes by onboarding new accounts, updating and maintaining profiles, and supporting complex or high‑touch accounts with specialized workflows and booking needs
- Update account records, conduct proactive data validation checks, and correct fees as needed to support accurate reporting, smooth reservation processing, and error free downstream workflows
- Develop recurring reports and customized reporting subscriptions to deliver meaningful insights for strategic account and leadership teams
- Adapt workflows to meet both immediate operational needs and longer term strategic project deliverables, ensuring consistent productivity across shifting priorities
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must have 2+ years of business or account support or administrative experience
- Must live in the state of Missouri and in the St. Louis or surrounding area
- Must be willing and able to travel to the St. Louis offices weekly as needed
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must be at least 18 years old
- Must have a High School Diploma/GED
WFH Technical Qualifications for your home office:
- Must have access to a cell phone to validate security information authentication
- Must have reliable and consistent high-speed internet access provided by a cable or fiber provider
- Minimum upload speed of 10 mbps and minimum download speed of 100 mbps
- Satellite Internet, 5G home Internet/Cellular/Wi-Fi/Hotspot Services (T-Mobile, Verizon) connections are NOT supported
- The address on your application must be your current, accurate permanent address
*Enterprise reserves the right to verify that your internet meets or exceeds our work from home requirements
E
Enterprise Holdings
ABOUT COMPANY:
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
10,000 employees or more
Travel, Transportation and Tourism
Military Leave, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Life Insurance, Merchandise Discounts
https://go.enterpriseholdings.com