Sales Support Account Coordinator

Overview

The St. Louis Support Services Division for Enterprise Mobility is excited to announce an opportunity for the position of Sales Support Account Coordinator within the Sales Support team! 

ABOUT THE ROLE     

The Sales Support Account Coordinator supports sales and operations teams by managing account workflows, resolving issues, and ensuring data accuracy. This role may handle onboarding and maintenance for complex accounts, create reporting, and adapt processes to meet both daily operational needs and strategic priorities. 

This role’s primary focus will be supporting the North American and EU Replacement and Leisure Sales Teams with a focus on the Travel Agent and Leisure lines of business. This role will be working directly with VPs, Directors, and Sales Account Managers focusing on researching, troubleshooting, and providing expert guidance on high touch customer service requests along with other administrative tasks. 

ABOUT THE JOB   

This position will be in person at our Group 76 Administrative Offices (Lakeside/Weldon locations) in St. Louis, MO, with the option to work a hybrid schedule after 60 days. This opportunity has a schedule of Monday–Friday with a start time from 7:30am-8:00am CT. The starting pay for this position is $21.20/hr. Compensation decisions will be made based on factors that include but are not limited to experience, education, location, and skill level. 

We offer a robust Benefits Package including, but not limited to:    

• Paid Time Off   

• Health, Dental, Vision insurance; Life Insurance; Prescription coverage (employees scheduled for 30+ hours)   

• Employee discounts on car rentals, car purchases and much more!   

• 401(k) retirement plan with company match and profit sharing   
• Educational Assistance (full-time - 40+ hours only)    

ABOUT THE TEAM  

Enterprise Mobility’s Support Services teams are responsible for Global Call Center Operations, Replacement Rental Services Support, Information Management, Customer Service Metric Programs, North American Roadside Assistance, Sales Support, Mobility Development and Technical Support Helpdesks.  This team consists of over 4,000 customer service professionals, support staff and management around the globe in 15 different countries with 70+ million customer contacts handled annually.   

Responsibilities

• Collaborate closely with and provide support to sales teams, operations, strategic account managers, and account‑facing partners by assisting with process needs, resolving inquiries, and ensuring smooth day‑to‑day workflow execution 

• Serve as a problem‑solving resource by evaluating root causes, coordinating with internal teams, and ensuring timely and accurate issue resolution across platforms and reservation systems 

• Manage end-to-end account processes by onboarding new accounts, updating and maintaining profiles, and supporting complex or high‑touch accounts with specialized workflows and booking needs 

• Update account records, conduct proactive data validation checks, and correct fees as needed to support accurate reporting, smooth reservation processing, and error free downstream workflows 

• Develop recurring reports and customized reporting subscriptions to deliver meaningful insights for strategic account and leadership teams 

• Adapt workflows to meet both immediate operational needs and longer term strategic project deliverables, ensuring consistent productivity across shifting priorities 

• Seek to improve job performance through self-assessment, skill development, training and goal setting 

• Maintain a regular and reliable level of attendance and punctuality 

• Perform miscellaneous job-related duties as assigned

 Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have 2+ years of business or account support or administrative experience
• Must live in the state of Missouri and in the St. Louis or surrounding area 
• Must be willing and able to travel to the St. Louis offices weekly as needed 
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future 
• Must be at least 18 years old 
• Must have a High School Diploma/GED 

WFH Technical Qualifications for your home office:

• Must have access to a cell phone to validate security information authentication
• Must have reliable and consistent high-speed internet access provided by a cable or fiber provider
  • Minimum upload speed of 10 mbps and minimum download speed of 100 mbps
  • Satellite Internet, 5G home Internet/Cellular/Wi-Fi/Hotspot Services (T-Mobile, Verizon) connections are NOT supported
• The address on your application must be your current, accurate permanent address

*Enterprise reserves the right to verify that your internet meets or exceeds our work from home requirements