Role Summary
Is seeking a Sales Support Administrator / Project Manager Digital Services to lead and support the migration of customers from a legacy cloud software solution to our new cloud software platform. This role sits at the intersection of customer success, sales enablement, and technical project delivery, ensuring customer transitions are executed smoothly while supporting continued digital growth.
The role is approximately 50% customer migration and project delivery and 50% sales enablement, requiring strong technical aptitude, customer facing skills, and the ability to coordinate across outside sales, inside sales and engineering teams.
Essential Duties and Principal Responsibilities
Customer Migration and Project Coordination
Lead and coordinate the migration of customer sites from the existing legacy system to the new software platform. Coordinate with sales, inside sales and engineering teams
Serve as a primary customer facing point of contact throughout the migration lifecycle, from readiness assessment through cutover and stabilization.
Execute and update (as needed) migration plans, timelines, milestones, dependencies, and risk mitigation strategies to ensure minimal customer disruption.
Manage customer expectations related to system capabilities, timelines, data migration, training needs, and post migration support.
Identify and resolve technical, operational, or adoption risks, escalating when needed to maintain delivery commitments.
Maintain clear ownership of migration related project tracking, schedules, risks, and stakeholder communication. Provide regular reporting including migration forecasts, weekly activity summaries, and customer adoption status.
Provide ongoing voice of the customer (VOC) feedback regarding platform usability, migration friction points, and feature enhancement opportunities.
Adhere to s standard policies, procedures, and codes of conduct.
Represent in a positive and professional manner at all times, both internally and externally.
Required Qualifications
Assists the sales force by providing daily administrative support. Make phone calls to customers, communicates feedback from customers to the sales team, the status of orders, and reports monthly results to the sales team. Assists customers by addressing customer inquiries or complaints. 1-3 years experience
Experience leading customer implementations, platform migrations, or large scale digital transformations in software, automation, or technology enabled services.
Strong technical aptitude with comfort discussing software platforms, system integration, data migration, automation, and connected infrastructure.
Proven ability to work with sales teams to position technical migrations as customer value and business outcomes.
Excellent customer facing communication, project management, and stakeholder coordination skills.
Experience working in matrixed, cross functional organizations.
Ability to operate effectively in a contractor role within a fast paced transformation environment.
Work Environment
Hybrid or remote work model with reporting to the Charlotte Office.
Flexible working arrangement aligned to customer deployment schedules and platform rollout phases.