Sales Support Associate
Location: Doral, Florida — On-site
Schedule: Full-time, Monday through Friday
Compensation: $20–$22 per hour
Position Summary:
We are seeking a proactive, organized, and detail-oriented Sales Support Associate to support our commercial activities and help ensure a smooth and responsive sales process.
This position will work closely with company leadership, assisting with quotations, customer communication, follow-ups, Sales Orders, and the organization of commercial information.
The ideal candidate is professional, reliable, comfortable communicating with customers, and able to manage multiple follow-ups while maintaining accuracy and attention to detail.
Key Responsibilities:
- Assist with the preparation and sending of customer quotations and commercial offers.
- Communicate with existing and prospective customers by email and phone.
- Follow up on quotations, pricing requests, open opportunities, and customer inquiries.
- Maintain organized records of customer communications, quotations, pricing, and pending commercial matters.
- Prepare Sales Orders once product, quantity, pricing, payment terms, Incoterms, and other commercial conditions are confirmed.
- Ensure Sales Orders contain complete and accurate information before they are released to the Operations team.
- Coordinate internally with Operations and management to ensure a clear handoff of confirmed orders.
- Assist customers with order-related questions and status requests.
- Maintain customer, pricing, and sales information in internal systems and files.
- Support other day-to-day sales and commercial activities as needed.
Qualifications & Skills:
- Strong organizational skills and ability to manage multiple follow-ups.
- Strong attention to detail.
- Excellent written and verbal communication skills.
- Professional and customer-oriented approach.
- Ability to work independently while maintaining clear communication with management.
- Comfortable working with Microsoft Office, email, spreadsheets, and business systems.
- Ability and willingness to learn products, pricing structures, and internal processes.
- Previous experience in sales support, customer service, logistics, import/export, international trade, food distribution, or a related field is preferred.
- Familiarity with Incoterms and international sales terms is a strong plus.
- English and Spanish required.
- Portuguese is a plus.
What Success Looks Like:
- Customers receive timely and professional responses.
- Quotations and follow-ups are handled consistently.
- Sales Orders are accurate, complete, and issued promptly after confirmation.
- Confirmed orders are handed off to Operations with clear and complete information.
- Commercial information and pending matters remain organized and easy to track.