Sales Support Associate (Remote)

About PulseMediaNL

PulseMediaNL is seeking an organized, dependable, and customer-focused Sales Support Associate to join our remote team. This position provides administrative and operational support to the sales department while helping ensure customer inquiries, sales records, orders, and internal requests are handled accurately and efficiently.

The ideal candidate is a strong communicator who is comfortable working with CRM systems, spreadsheets, email, and other digital business tools. The role is primarily support-focused rather than direct selling, allowing sales representatives to concentrate on customer relationships and business development.

Sales support positions commonly include CRM maintenance, order processing, customer follow-up, sales documentation, reporting, and coordination between sales and other departments. 

Position Summary

The Sales Support Associate will assist PulseMediaNL's sales team with daily administrative and customer-support activities.

Responsibilities may include maintaining customer and prospect records, entering sales information, processing requests, preparing sales documentation, coordinating meetings, responding to routine inquiries, tracking follow-ups, maintaining spreadsheets, and preparing basic reports.

The successful candidate should demonstrate strong organization, attention to detail, professionalism, accuracy, and the ability to manage multiple responsibilities while working remotely.

Key Responsibilities

Sales Team Support

• Provide day-to-day administrative support to sales representatives and managers.

• Assist with organizing customer and prospect information.

• Maintain accurate sales records and supporting documentation.

• Track outstanding sales-related requests and follow-up activities.

• Assist with preparing proposals, quotes, presentations, and other sales materials.

• Coordinate routine activities between sales and other departments.

• Schedule meetings, calls, demonstrations, or customer appointments when required.

• Help sales representatives remain organized and informed about pending activities.

CRM & Data Management

• Enter and update customer and prospect information in CRM systems.

• Maintain accurate contact details, notes, account information, and activity records.

• Update opportunity and sales pipeline information when authorized.

• Review records for incomplete, outdated, or duplicate information.

• Maintain accurate and consistent sales data.

• Assist with routine CRM cleanup and data-quality activities.

• Retrieve customer or sales information for authorized team members.

• Follow established data-entry and recordkeeping procedures.

Maintaining accurate CRM and order information is a common responsibility in sales-support roles.

Customer & Prospect Support

• Respond to routine customer and prospect inquiries through approved communication channels.

• Provide accurate information when authorized.

• Direct specialized questions to the appropriate sales representative.

• Assist customers with routine sales-related administrative requests.

• Document communications and required follow-up activities.

• Maintain professional and courteous communication.

• Track unresolved requests until they are appropriately addressed.

• Escalate complex or sensitive issues when necessary.

Order & Request Processing

• Assist with entering and processing customer orders or service requests where applicable.

• Review submitted information for accuracy and completeness.

• Verify relevant customer and order details.

• Maintain accurate order and request records.

• Track processing status and communicate updates to appropriate team members.

• Identify missing or inconsistent information.

• Escalate discrepancies according to established procedures.

• Assist with post-order administrative support when required.

Order entry, validation, status tracking, and issue resolution are frequently included in sales-support positions. 

Sales Documentation

• Prepare and organize routine sales documents.

• Assist with quotes, proposals, order forms, and presentations.

• Update templates and sales materials when instructed.

• Review documents for accuracy, completeness, and formatting.

• Maintain organized versions of sales documentation.

• Upload and store completed documents in approved systems.

• Retrieve sales materials for authorized employees.

• Maintain organized digital sales files.

Reporting & Spreadsheet Support

• Maintain sales trackers and spreadsheets.

• Enter, sort, filter, and organize sales information.

• Assist with preparing basic sales reports and summaries.

• Track open requests, customer follow-ups, and other relevant activities.

• Review spreadsheets for missing or inconsistent information.

• Maintain accurate and consistently formatted records.

• Provide routine data summaries to supervisors when requested.

Email & Scheduling Support

• Monitor assigned sales-support inboxes.

• Review incoming inquiries and determine appropriate next steps.

• Respond to routine messages when authorized.

• Forward inquiries to appropriate sales representatives.

• Schedule meetings and virtual calls.

• Send invitations and reminders.

• Maintain accurate scheduling information.

• Track communications requiring additional action.

Required Qualifications

• High school diploma, secondary school qualification, GED, or equivalent.

• Basic to intermediate computer proficiency.

• Strong written and verbal communication skills.

• Good organizational and time-management abilities.

• Strong attention to detail and accuracy.

• Good data-entry and typing skills.

• Ability to work with spreadsheets, email, CRM platforms, and digital documents.

• Ability to manage multiple assignments and priorities.

• Ability to follow established procedures.

• Professional approach to customer communication.

• Ability to work independently in a remote environment.

• Responsible handling of confidential business information.

Previous experience in sales support, customer service, administration, data entry, order processing, office support, or virtual assistance is beneficial but may not be required.

Preferred Skills

Experience or familiarity with the following is advantageous:

• CRM platforms

• Microsoft Word, Excel, and Outlook

• Google Docs, Sheets, Drive, Gmail, and Calendar

• Sales tracking and reporting systems

• Customer-support platforms

• Order-management systems

• Digital document-management tools

• Remote collaboration platforms

Key Skills & Competencies

Communication: Ability to communicate clearly and professionally with customers, prospects, sales representatives, and colleagues.

Organization: Ability to manage records, requests, documentation, schedules, and follow-ups efficiently.

Attention to Detail: Ability to identify incorrect, incomplete, or inconsistent information.

Customer Focus: Commitment to providing professional and responsive support.

Data Accuracy: Ability to maintain accurate CRM, spreadsheet, and customer information.

Time Management: Ability to prioritize assignments and meet deadlines.

Teamwork: Ability to collaborate effectively with sales and other internal departments.

Problem Solving: Ability to recognize routine issues and determine when escalation is necessary.

Reliability: Dependable attendance, responsiveness, and completion of assigned responsibilities.

Adaptability: Willingness to learn new products, systems, processes, and technologies.

Confidentiality & Data Protection

The Sales Support Associate may have access to confidential customer, prospect, sales, pricing, and company information.

Employees must protect sensitive information, maintain secure login credentials, use approved company systems, and follow applicable privacy and information-security procedures.

Confidential information must not be disclosed to unauthorized individuals, and applicable privacy and data-protection requirements, including GDPR requirements where relevant, must be followed.

Remote Work Expectations

The successful candidate will be expected to maintain reliable internet access, remain available through designated communication channels during scheduled working hours, and manage assigned responsibilities independently.

Employees should maintain dependable attendance, meet established deadlines, participate in required virtual meetings and training, and communicate promptly regarding delays, customer issues, or technical problems.

Ideal Candidate

The ideal candidate is professional, organized, customer-focused, and detail-oriented. They enjoy supporting a team, maintaining accurate information, communicating with customers, and keeping administrative processes organized.

Successful candidates should demonstrate strong communication, computer proficiency, reliability, accuracy, teamwork, confidentiality, and a willingness to learn.

What PulseMediaNL Offers

Depending on the final employment arrangement, PulseMediaNL may offer:

• Fully remote work opportunities.

• Full-time or part-time schedules where available.

• Structured onboarding and training.

• Opportunities to develop sales-support and administrative skills.

• Experience with CRM and modern digital business systems.

• Professional development opportunities.

• Ongoing guidance and performance feedback.

• Opportunities for increased responsibility based on performance.

How to Apply

Interested candidates should submit an up-to-date CV/resume and a brief introduction explaining their interest in the Sales Support Associate – Remote position.

Applicants are encouraged to highlight relevant experience or skills in sales support, customer service, CRM management, data entry, administrative support, order processing, Microsoft Office, Google Workspace, email communication, or remote work.

Entry-level candidates are encouraged to apply if they demonstrate strong communication, organization, computer proficiency, attention to detail, professionalism, reliability, and a willingness to learn.