Sales Support Coordinator

Job Description

Position Summary: The Sales Support Coordinator is responsible for supporting the sales order administration process, providing exceptional customer support, and generating key performance reports. This role acts as a vital bridge between sales, customers, and internal teams to ensure all orders are processed accurately and efficiently, directly contributing to business growth and high customer satisfaction.

Essential Duties and Responsibilities: Include the following, as well as other duties that may be assigned.

• Answers and directs phone calls to appropriate personnel and departments.
• Provides purchase order confirmations and shipping information to sales team and customers.
• Enters certifications into ERP software.
• Schedules building maintenance and manages front-office operations.
• Responds to customer-specific administrative requests such as daily shipments and quality lists.
• Reviews and follows up with the sales team to organize and clean up sales orders, purchase orders, RMAs, credits and will-calls.
• Tracks and expedites purchase orders, transfers and sales orders.
• Assists sales team in following up and responding to customers on administrative tasks.
• Collaborates with sales, operations, and accounting, fabrication, and customer service teams to deliver exceptional customer support.
• Performs additional administrative and sales support duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of ERP systems.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
• Proficiency in standard office and database programs/equipment.
• Strong written and verbal communication skills.

Education and Experience:

• Bachelors Degree preferred
• High School Diploma or equivalent
• 1 - 3 years' experience in a sales support role or equivalent

Benefits Package:

• DailyPay Earned Wage Access
• Medical
• Dental
• Vision
• Flexible Spending Account
• 401K Plan with Company Match
• Basic Life and AD&D
• Voluntary Life Insurance
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays
• Morgan Stanley Financial Advice
• Short Term Disability
• Accident, Critical Illness and Hospital Indemnity
• MetLife Legal Plan
• Norton LifeLock
• United Pet Care Discount Program
• LifeMart Employee Discounts

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to stand, walk, reach with hands or arms and talk or hear. The employee is frequently required to type, use telephonic devices, and view data on computer screens. The employee is occasionally required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment and moving mechanical parts. The noise level in the work environment is usually moderate, however certain areas of the work environment may have elevated noise levels and require hearing protection.

Job Type: Full-time

Equal Opportunity Employer: Disability/Veteran