Sales Support Coordinator

Job Description

Position Summary: The Sales Support Coordinator is responsible for supporting the sales order administration process, providing exceptional customer support, and generating key performance reports. This role acts as a vital bridge between sales, customers, and internal teams to ensure all orders are processed accurately and efficiently, directly contributing to business growth and high customer satisfaction.

Essential Duties and Responsibilities: Include the following, as well as other duties that may be assigned.

• Enter and manage customer quotes, sales orders, special order requests (including OPC orders), and purchase orders.
• Create and update item codes, customer files, and internal tracking records across company systems.
• Monitor open orders using Order Desk and SYSPRO to ensure on-time delivery; handle cancellations and revisions.
• Organize factory drop shipments and pass along required processing details.
• Answer customer inquiries regarding order status, shipping, tracking, pricing, and product details.
• Troubleshoot and fix discrepancies involving pricing, quantities, and shipping.
• Generate Return Material Authorizations (RMAs) and follow up to ensure swift resolution.
• Supply customers with requested material certifications, technical data sheets, samples, and marketing materials.
• Support the Business Manager and sales team with reporting, analytics, and special administrative projects.
• Source materials, verify product availability, and assist with product inquiries.
• Work directly with internal fabrication departments to gather labor cost estimates.
• Process credit card payments and collaborate with Accounts Receivable to resolve credit holds and release orders.
• Work closely with sales, operations, accounting, fabrication, and customer service teams to maintain smooth operations.

Knowledge, Skills, and Abilities:

• Knowledge of Order Desk and SYSPRO.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel).
• Proficiency in standard office and database programs/equipment.
• Strong written and verbal communication skills.
• Ability to research data, resolve accounting discrepancies, and manage product return logs independently.

Education and Experience:

• High School Diploma or equivalent
• 1 - 3 years' experience in a sales support role or equivalent

Benefits Package:

• DailyPay Earned Wage Access
• Medical
• Dental
• Vision
• Flexible Spending Account
• 401K Plan with Company Match
• Basic Life and AD&D
• Voluntary Life Insurance
• Long Term Disability
• Employee Assistance Program
• Paid Time Off (PTO)
• Paid Holidays
• Morgan Stanley Financial Advice
• Short Term Disability
• Accident, Critical Illness and Hospital Indemnity
• MetLife Legal Plan
• Norton LifeLock
• United Pet Care Discount Program
• LifeMart Employee Discounts

Physical Demands (Office and Warehouse/Machine Shop): The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to stand, walk, reach with hands or arms and talk or hear. The employee is frequently required to type, use telephonic devices, and view data on computer screens. The employee is occasionally required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment (Office and Warehouse/Machine Shop): The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment and moving mechanical parts. The noise level in the work environment is usually moderate, however certain areas of the work environment may have elevated noise levels and require hearing protection.

Job Type: Full-time

Equal Opportunity Employer: Disability/Veteran