The Sales Support Coordinator serves as the primary executor of account onboarding, catalog maintenance, retail compliance documentation, and sales infrastructure. This role manages trade show logistics, maintains centralized promotional and account files, and provides customer experience coverage during high-volume periods.
This is a non-exempt, hourly, full-time role
Key Responsibilities
Account & Item Onboarding Lead: Direct and execute new account qualification and system setup across all retail portals. Own end-to-end data entry for new item submissions, ongoing item catalog maintenance, and administrative account updates within customer, vendor, and internal systems, ensuring seamless process handoffs to cross-functional teams.
Sales Infrastructure & Workflows: Maintain the master promotional calendar, price lists, CRM, and central sales file archives. Maintain master account handbooks, retail records, vendor forms, and COIs. Coordinate administrative team logistics including meeting scheduling, agendas, and notes.
Trade Show Logistics: Direct end-to-end trade show management, including booth reservations, logistics, sample kits, marketing supplies, and collateral coordination.
CX Support: Support the Customer Experience Coordinator with order processing and coverage during high-volume peak periods or team time-off.
Skills, Knowledge and Expertise
Qualifications
2+ years of experience in sales administration and account coordination in a CPG or retail environment.
Direct experience navigating retail customer portals, vendor paperwork, and item setup forms.
Proficiency with CRM systems, ERP platforms (NetSuite), and project management tools (Monday.com).
Experience coordinating event/trade show logistics and managing administrative workflows.
The ideal candidate should have:
Exceptional organizational skills and relentless attention to detail.
Strong project management abilities with a proactive follow-through approach.
Excellent written and verbal communication skills across internal teams and external partners.
A team-first mindset with a willingness to pitch in wherever needed across departments and enthusiasm for supporting a mission-driven brand.
Benefits
Health & Wellness
Comprehensive medical, dental, and vision insurance
Mental health support through EAP
Financial Future
401(k) retirement plan with 3% employer Safe Harbor contribution
Time to Recharge
3 weeks (120 hours/15 days) PTO in 1st year of employment