Sales Support Coordinator

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

Position Summary

The Sales Support Coordinator provides administrative, operational, and customer support to the Sales team to ensure quotes, orders, pricing, and customer requests are processed accurately and efficiently.

This position is responsible for preparing material lists and pricing quotes, reviewing pricing and order information prior to order release, and initiating invoice corrections when discrepancies are identified. The Sales Support Coordinator will work closely with Sales, Customer Service, Pricing, Finance, and other internal departments to resolve issues and provide timely support.

The position will utilize Salesforce for customer communication, email, case management, and sales-support activities; JD Edwards (JDE) for product and pricing information; and Microsoft Office, particularly Excel, for analysis, reporting, and data management.

This is an entry-level position designed for an individual who is highly organized, detail-oriented, comfortable working with numbers and systems, and interested in developing a career in Sales Support, Sales Operations, or Customer Service.

WHAT’S IN IT FOR YOU?

• Competitive compensation/pay package. (USD 50k - 56k)
• Dental/Vision/Medical benefits.
• Life Insurance.
• Health Spending Account.
• Employee Support and Mental Wellness.
• Competitive matched retirement savings program – 401k (US)
• Be part of a long standing and stable industry leader.

WHEN YOU JOIN US, YOU WILL:

• Prepare material lists based on customer and sales representative requirements.
• Prepare standard pricing quotes using information available in JD Edwards and established company pricing guidelines.
• Ensure quotes contain accurate product descriptions, quantities, pricing, and other required information.
• Compare order pricing against established pricing, customer-specific pricing, quotes, contracts, or other applicable guidelines before releasing them for processing.
• Maintain documentation related to invoice corrections and follow established approval procedures.
• Monitor recurring billing issues and communicate trends to management.
• Utilize Salesforce to manage customer emails, cases, requests, and related sales-support activities.
• Create, update, and maintain accurate case information and supporting documentation.
• Perform basic data analysis to identify discrepancies, trends, and opportunities for improvement.
• Identify repetitive, inefficient, or error-prone processes and communicate opportunities for improvement.
• Participate in process improvement projects as assigned.
• Serve as a reliable point of contact for Sales Support-related questions.

OUR IDEAL CANDIDATE:

• Prior sales experience or building products industry experience. 
• Associate degree preferred.
• Professional attitude, proactive, detail-focused and deadline oriented.
• Demonstrated proficiency in the use computer programs such as Microsoft Office products.
• Demonstrated excellent interpersonal, communication and presentation skills.
• Demonstrated ability to work effectively independently as well as in a team environment.

WORK AUTHORIZATIONS AND TRAVEL:

• Must be authorized to work in the United States of America

#IND1

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.