Accounting, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Microsoft Excel, Microsoft Office, Multitasking, Order Management, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Revenue/Sales Reporting, Sales, Sales Management, Sales Support, Shipping/Receiving, Team Player, Trade Show Management, Warehousing, Writing Skills, eCommerce
About Gordini USA Inc.
Gordini USA Inc. is a leading designer and distributor of performance gloves, socks, and accessories for outdoor, work, and lifestyle markets. We partner with major retailers, specialty stores, and e-commerce platforms nationwide. We're passionate about quality products, strong relationships, and exceptional service.
Position Summary
We are seeking a detail-oriented and customer-focused Sales Support & Customer Service Representative to join our growing team. This role supports our sales management while serving as a customer service representative.
Key Responsibilities
- Sample coordination, creating sales rep distribution lists, and preparing shipments. Fielding sales representative sample requests for customers
- Support Sales Management and Representatives with weekly sales comparison reports
- Trade show planning and coordination
- Sales Meeting coordination and planning twice a year
- Coordinate with internal teams, including Sales, Accounting, and Warehouse, to resolve issues
- New Product set-up and maintenance of customers' portals, fulfill image and product information requests.
- Respond to customer inquiries regarding orders, pricing, product availability, and shipping
- Handle returns, credits, and order changes as needed
- Provide proactive, professional communication to ensure customer satisfaction
Qualifications & Skills
- 2+ years of experience in customer service, sales support, or order management (apparel/consumer goods preferred)
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Comfortable working with ERP systems, Excel, and Microsoft Office
- Ability to multitask in a fast-paced environment
- Team-oriented with a positive, solution-driven mindset
What We Offer
- Competitive Salary aligned with experience
- Comprehensive health benefits
- 401 (k) with company match
- Paid time off and holidays
- Employee discounts on Gordini gear
Compensation details: 22-26 Hourly Wage
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