Sales Support

POSITION OVERVIEW

Starting wage is based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience. The Jarrell Company a Construction Resources company offers additional competitive and non-financial benefits.

The Sales Support role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the ordering process including order entry, order placement, order fulfillment, product information and scheduling. Acts as a liaison between production, customers and/or sales personnel to provide availability and scheduling information. The Sales Support Specialist role is pivotal in ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success in the glass and mirror industry.

Responsibilities:

• Work construction management software tools
• Process change orders
• Manage open orders
• Share any service or installation notes with customers
• Enter and schedule new orders
• Collect payments
• Create picture books
• Provide customers with order status and monitor any delays
• Handle warranty tickets by scheduling service and ordering parts
• Answer incoming calls or emails; timely & professionally
• Perform other duties as requested

Basic Qualifications:

• High School Diploma or GED required
• Strong organizational skills and effective team player
• Ability to be detail-oriented and multi-task, work within specified timeframes
• Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus
• Previous Customer Service work experience is required; previous work experience in our industry is preferred
• Proficient with Microsoft Office; Outlook, Excel and Word

WORK LOCATION

This position works in a showroom, an office or can be partially remote if agreed upon during hiring.

Additional details will be provided during the interview process.

• PAY RANGE

• PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

• Work Location

• Work Location

Onsite - These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.

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Work Location

Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.

Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

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