Sales Support Executive (Technical)

Job Overview

One of our client is a leading international company specializing in structured cabling, fiber optic, passive networking, and data centre infrastructure solutions. We are seeking a Technical Sales & Customer Support Engineer to support international customers through technical assistance, customer coordination, quotation support, and project documentation. This remote role is ideal for engineering graduates looking to build a long-term career in technical support, product management, and international business.

Job Responsibilities :

• Respond to customer enquiries and provide timely support.
• Assist customers with product selection and technical queries.
• Coordinate customer requirements with internal teams and suppliers.
• Support consultants, contractors, distributors, and end users.
• Prepare quotations and follow up on customer requests and project submissions.
• Assist in preparing technical documentation, compliance documents, and product comparisons.
• Maintain product datasheets, catalogues, certificates, and installation guides.
• Organize and update product documentation and technical libraries.
• Support website and catalogue content updates.
• Maintain CRM records and project documentation.
• Coordinate project information between customers and internal teams.
• Build and maintain professional relationships with international customers.

Job Requirements

• Education : Diploma (Polytechnic) or Bachelor's Degree in:
  • Electrical Engineering
  • Electronics Engineering
  • Electronics & Communication Engineering (ECE)
  • Telecommunication Engineering
• Fresh engineering graduates with strong communication skills are encouraged to apply.
• Skills Required:
  • Excellent verbal and written communication skills.
  • Customer-focused approach with strong interpersonal skills.
  • Good documentation and organizational abilities.
  • Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
  • Ability to understand and learn technical products quickly.
  • Positive attitude with the ability to work independently.
  • Willingness to support international customers across different time zones.
  • Knowledge of CRM or ERP systems will be an added advantage.

What is Offered :

• Remote (Work From Home) opportunity.
• Exposure to international telecom and data centre infrastructure projects.
• Opportunity to work with global customers and engineering teams.
• Continuous technical and professional development.
• Structured career progression into Technical Support, Product Management, and Regional Leadership roles.

Job Location: Remote (Work From Home)

For any further details please write to us at