Sales Support Manager

SiteOne Landscape Supply

Meridian, ID

Apply

JOB DETAILS

SKILLS

Business Development, Communication Skills, Compensation and Benefits, Computer Skills, Continuous Improvement, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Management, Customer Support/Service, DNA, Dental Insurance, Employee Assistance Plan, Employee Relations, Forestry, Gross Margin, High School Diploma, Landscaping, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Negotiation Skills, Organizational Skills, Pest Control, Presentation/Verbal Skills, Resolve Customer Issues, Retail Management, Revenue Growth, Sales, Sales Cycle, Sales Management, Sales Support, Small Business, Solution Sales, Team Lead/Manager, Team Player, Time Management, Trend Analysis, Vision Plan, Wholesale Industry

LOCATION

Meridian, ID

POSTED

1 day ago

Company Overview

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.

At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!

Position Overview

The Sales Support manager leads the Sales Support Team to help our sales organization and customers succeed with our products, services, and partnership capabilities.

What you'll do:

Oversee the Sales Support Team tasked with providing sales support to Key Account Managers and Business Development Managers.
Proactively communicate with Business Development Managers, Key Account Managers, Store Personnel, and Line of Business Specialists.
Lead team to develop deep and lasting relationships with customer personnel via phone.
Resolve escalated customer complaints by investigating problems and developing solutions.
May manage a small book of business. Responsible for growing gross margin in book of business year over year.
Maintain high level of customer satisfaction with assigned accounts.
Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance.

Skills We Are Seeking

2-3 years of customer service or sales support experience preferred
Knowledge of trends in the green industry. Familiarity with landscape, nursery, forestry, and/or irrigation products preferred
Proven knowledge of the sales cycle and solution selling techniques
Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution
Ability to communicate value proposition and differentiate SiteOne's products and services using professional presentation skills
Must possess strong communication, organizational, time management, and negotiation skills
Ability to think quickly and make decisions
Must be proficient in computer skills including Microsoft Office (Excel, Word, and PowerPoint)
High school diploma or equivalent required
College degree preferred

Compensation & Benefits:

Competitive Compensation
Medical, Dental and Vision plans
Paid Time Off, Paid Holidays
DailyPay available!
401k with company match
Tuition Reimbursement
Lucrative Associate Referral Program
Company Apparel and Work Boot Vouchers
Opportunity for Advancement
Paid Training and Business Certifications Available
Free Counseling Services/Employee Assistance Program
Life Insurance and Short- and Long-Term Disability Insurance
Product Discounts
Most Branches never work Sundays!

THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.

SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

If you are ever unsure whether a message is really from SiteOne, here's how to protect yourself from recruiting scams:

SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews
All SiteOne job openings and updates will be posted on our official careers page:
SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.
You can always reach our SiteOne team directly at Recruiting@siteone.com to confirm

Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.

About the Company

SiteOne Landscape Supply

Resume Resources

Free Resume Templates Free Resume Builder