Sales Support Rep I

Process customer machine sales orders, ensuring accuracy and timely completion of all required documentation and system updates. Coordinate machine orders, logistics, and delivery schedules while tracking progress throughout the sales process. Provide regular status updates to sales representatives through internal systems, email, and phone communication. Prepare customer invoices, charge estimates, and supporting accounting entries required for completed sales transactions. Manage and maintain complete machine files, including financial, warranty, delivery, and related transaction documentation. Coordinate machine preparation activities with service departments and external vendors to ensure equipment meets customer specifications. Coordinate equipment demonstrations and loaner units, including scheduling, equipment readiness, customer documentation, and billing support. Develop and maintain a strong understanding of equipment, rental products, product configurations, and sales support processes. Ability and skill in finance and accounting concepts and theories. Strong computer skills and the ability to effectively learn and use company software with training. Excellent customer service, verbal communication, and interpersonal skills. Understanding of company operations and processes to independently answer routine sales inquiries from customers, Caterpillar, and internal personnel. Strong knowledge of terminology related to the companys products and services. Basic understanding of warranty administration and Caterpillar insurance programs. Basic understanding of NACD and District program applications and requirements. Ability to drive and valid drivers license required. Experience in customer service, administrative, sales support, accounting or related field, performing similar duties